Software Implementation Consultant (m/w/d)

OMNINET is supplier of the OMNITRACKER software solution, a workflow and business process platform used by leading customers active within a variety of domains to support ITIL Service Management processes (ITSM) and other Business specific processes.

OMNINET Benelux (Leuven) is looking for a Software Implementation Consultant.

Job description

What does your job look like at OMNINET Benelux?

As an OMNITRACKER Software Implementation Consultant, you will be part of the OMNINET Benelux consultancy department.

The position is a challenging position for someone who is looking for a varied job within the domain of Business/Service Management software. The position is mix of functional & technical analysis, project follow-up, general customer support and software implementation. You will have a bridging function between the customer and the technical consultants, who will follow you up. You will work on several projects in parallel.

You will lead (in time) workshop sessions where the specific requirements and wishes of the customer will be recorded (functional and technical analysis). You implement these requirements and wishes in the OMNITRACKER environment at the customer and manage the technical specialists.

For specific projects, you will also take care of the effective implementation of the Service or Business Management projects at our customers (via parameterization, configuration, etc…). A large part of the implementation is based on parameterization, but sometimes scripting will also have to be used.

Building integrations (interfaces) with external tools and setting up data migrations are also part of your responsibilities.

You provide support to the OMNITRACKER end users at your customers and you look for possible areas of improvement for the customer.


  • You obtained a bachelor's or master's degree in Computer Science or Information Technology and have at least between 2 to 4 years of experience configuring and deploying software.

  • Experience with Service Management tooling is a plus.

  • You’re familiar with (basic) ITIL.
  • Experience with scripting languages is desired such as VB(Script), JavaScript or a different scripting (or programming) language.
  • Knowledge of the following technologies is an asset:
    Microsoft 365, MS SQL Server, XML, REST / SOAP, XSLT, Crystal Reports, MS Power BI.
  • You express yourself fluently in English and either Dutch or French.

  • You are a good team player, but you can also work autonomously.

  • You are customer- and result-oriented, you work in an organized manner and you have a good analytical mind.

  • Creative, analytical and problem-solving thinking is one of your most important assets.

  • Your natural curiosity and your interest in new technologies drive you to keep your knowledge up to date.

  • You’re willing to travel within the Benelux for short periods.


What can you expect from us?

If you are looking for a challenge that covers a very wide area of domains (IT & Business), then this is definitely the job for you.  We offer you a varied job in a stable but challenging working environment with opportunities for personal development (through participation in training courses) and where you can learn from experienced colleagues.


We offer an attractive remuneration package for this position (including several legal benefits).

Apply now!

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