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We orchestrate complexity.

OMNITRACKER – the ecosystem for the digital transformation of complex business processes
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Turning challenges into solutions

With OMNITRACKER, organizations solve challenges within individual departments and across departmental boundaries. This makes processes more efficient, information more transparent, and organizations more resilient.

Optimize IT services

Adapt IT services flexibly, scale them efficiently, and manage them transparently to reliably support business operations.
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Manage compliance & risks

Manage compliance with confidence, view risks in context, and tailor the solution to your organization.
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Automate processes

Standardized, connected workflows reduce manual work, increase efficiency, and support sustainable growth.
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Future-proof your business

Mit Low-Code & KI neue Anforderungen in Tagen umsetzen – skalierbar, anpassbar, ohne teure Entwicklungsprojekte
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Create transparency & control

Make informed decisions, adapt your solution flexibly, and retain full control over your data.
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Reduce effort with AI

Automate even complex tasks, combine customization with efficiency, and maintain data sovereignty.
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THE OMNITRACKER PLATFORM

One shared foundation for your solutions

OMNITRACKER brings applications and data together on an integrated platform and provides central functions across applications. This enables individual requirements to be implemented flexibly and areas of application to be expanded modularly.

Integrate AI with full control
With the OMNITRACKER AI Platform, you can integrate different AI models and services into your existing solution while retaining full control over data, access, and processing.

Learn more about the AI Platform

Flexibility down to the last detail
With the OMNITRACKER low-code platform, you can easily adapt processes, functions, and interfaces to meet the specific requirements of your organization and implement tailored solutions efficiently.

Learn more about the low-code platform

Fast implementation and high adaptability
The OMNITRACKER platform combines proven standards with extensive configuration options. This reduces implementation effort while allowing the solution to be comprehensively adapted to individual requirements.
An integrated ecosystem instead of isolated systems
All applications on the OMNITRACKER platform use a shared database and central platform functions. This avoids redundant data maintenance and enables information and functions to be shared across applications.
Expand modularly and leverage existing structures
Additional applications build on existing information and structures within the OMNITRACKER platform. This makes it possible to extend the existing solution to additional areas of application with less configuration effort.

APPLICATIONS & EXTENSIONS

Domain expertise meets functional diversity

Preconfigured OMNITRACKER applications cover key areas of use and can be flexibly extended with cross-application functions.

Deliver IT services efficiently
The OMNITRACKER ITSM Center combines key IT service processes based on ITIL® in a flexibly adaptable application. This enables efficient workflows, greater transparency, and reliable services across the service desk and IT operations.

Learn more about the ITSM Center

Integrated Governance, Risk & Compliance
The OMNITRACKER GRC Center combines risks, controls, and measures in a modular multi-standard application. This enables regulatory requirements to be met systematically and evidence to be documented in an audit-proof manner.

Learn more about the GRC Center

Model, standardize, and automate processes
With the OMNITRACKER BPMN Engine, processes can be modeled and executed according to BPMN 2.0, while existing process models can be imported. This allows recurring workflows to be standardized and automated across applications.

Learn more about the BPMN Engine

Analyze data and uncover valuable connections
OMNILYTICS brings together data from OMNITRACKER and other sources and presents it in clear dashboards and reports. This makes it possible to identify trends, risks, and opportunities across applications.

Learn more about OMNILYTICS

Create individual service portals easily and flexibly
With the OMNITRACKER Portal Client, you can create user portals without programming that access data from the respective application. This makes it easier to provide tailored, user-friendly access for specific target groups with minimal administrative effort.

Learn more about the Portal Client

WHAT MAKES OMNITRACKER UNIQUE

Digital sovereignty as a principle

With OMNITRACKER, you retain full control over your data while benefiting from long-term flexibility, resilience, and cost efficiency.

Investment protection through release compatibility

Your individual configurations and customizations remain fully intact with every release of the OMNITRACKER platform – contractually guaranteed. This permanently reduces your maintenance effort and Total Cost of Ownership (TCO).

Free choice of deployment model

Run the OMNITRACKER platform in the Cloud, On-Premises or in a Hybrid environment. This allows you to align the deployment model with your regulatory requirements and your internal and external security requirements.

Compliance by design

End-to-end audit trails, role-based permissions, and audit-proof documentation are firmly embedded in the OMNITRACKER platform. This enables you to consistently implement your requirements and transparently demonstrate compliance at any time.

Seamless integration through open interfaces

Connect the OMNITRACKER platform flexibly to your existing IT landscape and external services. This allows you to exchange data across system boundaries and process it within your workflows.

REFERENCES

Proven in practice

Discover how organizations use OMNITRACKER to improve their business processes, accelerate workflows, and achieve sustainable results.

Commerz Real

ITSM meets GRC:

Risk-based change management and incident classification

Download project abstract

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Commerz Real AG

Barmherzige Brüder IT-Services

Using BPMN in OMNITRACKER, we have established a structured, automated and scalable approach to administration. More than 40 people from medicine, nursing, administration and IT are flexibly involved via the intuitive web interface.

Dipl.-Ing. Dipl.-Ing. Raphael Hackensöllner

IT Process Manager
Barmherzige Brüder IT-Services

CERTIFICATIONS & COMPLIANCE

Security and Quality at the Highest Level

OMNITRACKER meets the highest security and compliance requirements of state and federal authorities, critical infrastructure companies, NATO organizations, global players in the private sector, as well as heavily regulated sectors such as healthcare, insurance, and finance.

ITIL Certified

Standardized IT service processes for transparency, quality, and continuous improvement

Quality Management according to ISO 9001

Regularly audited and documented customer orientation and process quality

Certified according to ISO 27001

International standard for a structured and effective information security management system ISMS

Hosted in the EU

Your sensitive data protected by strict and transparent regulations

IDW PS 880

IDW PS 880 confirms that audited OMNITRACKER applications meet the high quality requirements of the regulated financial industry.

IDW PS 951

OMNINET’s software development processes have successfully passed an IDW PS 951 audit – from product management and architecture to development, testing, and release.

Schedule a live demo

In an approximately 30-minute live demo, you will gain practical insights into the OMNITRACKER platform.
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FURTHER CONTENT

Updates, insights & inspiration

Gain valuable insights, practical knowledge, and inspiration on digital solutions, automation, and current best practices.

All Posts
Blog & Insights
Company News
Fairs & Events
Release Information
Trade fair

it-sa Expo&Congress 2026

27.10.2026
 - 29.10.2026
 / Nürnberg
The it-sa Expo&Congress in Nuremberg is one of Germany’s largest trade shows for digital security. From October 27–29, 2026, the IT security community will come together to connect in person and exchange expertise—bringing together decision-makers, experts, service providers and users. Visit us in hall 7, booth 611.
Read more
Trade fair

ITIL TOOL Day 2026

30.09.2026
 / Online session
PeopleCert is once again hosting ITIL TOOL DAY on September 30, 2026—the international online event for ITSM professionals, decision-makers and organizations looking to explore ITIL®-accredited tools and their practical applications. OMNINET will be back in 2026 with an expert presentation titled “From service management to governed service management.”
Read more
Trade fair

Serview Summit 2026

19.05.2026
 - 21.05.2026
 / Seeheim-Jugenheim
From May 19 to 21, 2026, the ITSM community will gather in Seeheim-Jugenheim for Europe’s leading conference and expo on IT service management and beyond. With over 60 speakers, more than 40 exhibitors, and numerous networking opportunities, the summit will focus on innovation, knowledge sharing, and practical solutions.
Read more
Inside OMNINET

OMNINET is a member of the Alliance for Cyber Security

OMNINET is an official member of the Alliance for Cyber Security—an initiative of the BSI to strengthen digital resilience in Germany. Through its membership, OMNINET is sending a clear signal for information security and responsible action in the digital space.
Read article
Press release

OMNINET Austria GmbH now is certified as a “Great Place to Work®”

OMNINET Austria actively promotes collegial cooperation and employee satisfaction. This commitment has now been confirmed with the “Great Place To Work” seal.
Read article
Press release

30 years of OMNINET: Shaping the future. Since 1995.

The internationally focused family-owned company OMNINET Software-, System- und Projektmanagement GmbH is celebrating its 30th anniversary in April 2025 and looking back on three decades of innovative software development and successful digitalization projects.
Read article
Knowledge article

Service level agreements (SLA) in ITSM: definition, areas of application and content

The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.
Read article
Knowledge article

The role of artificial intelligence in risk management

Nowadays, companies not only have to identify and minimize ever more diverse existing risks, but also anticipate potential future threats. This is where artificial intelligence (AI) comes into play, as it has the potential to fundamentally change risk management.
Read article
Knowledge article

Continuous improvement in the ISO context

Continuous improvement is required in several ISO standards, such as ISO 27001 and ISO 9001. However, companies benefit not only in the course of the ISO 27001 and ISO 9001 audit if processes are improved in a long-term and measurable way.
Read article
Knowledge article

How innovative tools and technologies can give your supply chain management wings

Complying with the German Supply Chain Act is demanding and increasingly important. The right tools help organizations map, manage, and monitor supply chains transparently—supporting reliable suppliers, high quality, and long-term competitiveness.
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Expert article

Getting the curve right: How to get better risk assessments through adjusted modeling and target figures

Meaningful and accurate risk quantification can create long-lasting added value for the entire company. However, our authors explain in this specialist article why the use of extreme values and conventional modeling should be avoided at all costs.
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Knowledge article

Hyperautomation: Why there is no way around this trend

More efficient, faster, more agile: Companies must continuously evolve to stay competitive. One approach is hyperautomation—a strategic concept that Gartner ranked among its nine top technology trends back in 2021.
Read article
Inside OMNINET

OMNINET is a member of the Alliance for Cyber Security

OMNINET is an official member of the Alliance for Cyber Security—an initiative of the BSI to strengthen digital resilience in Germany. Through its membership, OMNINET is sending a clear signal for information security and responsible action in the digital space.
Read article
Press release

OMNINET Austria GmbH now is certified as a “Great Place to Work®”

OMNINET Austria actively promotes collegial cooperation and employee satisfaction. This commitment has now been confirmed with the “Great Place To Work” seal.
Read article
Press release

30 years of OMNINET: Shaping the future. Since 1995.

The internationally focused family-owned company OMNINET Software-, System- und Projektmanagement GmbH is celebrating its 30th anniversary in April 2025 and looking back on three decades of innovative software development and successful digitalization projects.
Read article
Certifications & awards

OMNINET is top employer in the SME sector 2025

We are delighted to have received the Top Employer in the SME sector 2025 award, which recognizes companies with a high popularity index in job postings and a company profile on the job portal for SMEs Yourfirm.de.
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Certifications & awards

Gold and silver for OMNINET: a total of 20 practices successfully certified according to ITIL®

As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold and silver level with currently a total of 20 certified practices, trained and certified employees, and further planned certifications.
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Press release

OMNIVOLUTION—the newest member of the OMNINET Group

The shareholders of the OMNINET Group are celebrating the founding of OMNIVOLUTION GmbH and the resulting expansion of the portfolio in terms of hyperautomation and front-end development.
Read article
Trade fair

it-sa Expo&Congress 2026

27.10.2026
 - 29.10.2026
 / Nürnberg
The it-sa Expo&Congress in Nuremberg is one of Germany’s largest trade shows for digital security. From October 27–29, 2026, the IT security community will come together to connect in person and exchange expertise—bringing together decision-makers, experts, service providers and users. Visit us in hall 7, booth 611.
Read more
Trade fair

ITIL TOOL Day 2026

30.09.2026
 / Online session
PeopleCert is once again hosting ITIL TOOL DAY on September 30, 2026—the international online event for ITSM professionals, decision-makers and organizations looking to explore ITIL®-accredited tools and their practical applications. OMNINET will be back in 2026 with an expert presentation titled “From service management to governed service management.”
Read more
Trade fair

Serview Summit 2026

19.05.2026
 - 21.05.2026
 / Seeheim-Jugenheim
From May 19 to 21, 2026, the ITSM community will gather in Seeheim-Jugenheim for Europe’s leading conference and expo on IT service management and beyond. With over 60 speakers, more than 40 exhibitors, and numerous networking opportunities, the summit will focus on innovation, knowledge sharing, and practical solutions.
Read more
Release

OMNITRACKER version 13.1.0 officially released

OMNITRACKER version 13.1.0 has been officially released and is available for download. This version focuses on the translation dialog, more efficient search functions, extended Kanban functions, and the implementation of requirements from customer requests and customer projects in the area of Web Gateway.
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Release

OMNITRACKER version 13.0.0 officially released

OMNITRACKER version 13.0.0 has now been officially released and is available for download. The highlights of this version are the introduction of a configurable dashboard function for the Web Gateway and the new GenericAPI interface option, which is based on the established GraphQL standard.
Read article
Release

OMNITRACKER version 12.8.0 officially released

OMNITRACKER version 12.8.0 has been officially released and is available for download. The version focuses on the integration of the new reporting solution “List & Label” as well as on the implementation of requirements from customers in the Web Gateway area.
Read article