Live Demo
Contact

Operational support

Following the implementation of your OMNITRACKER product system, we will continue to be there for you—regardless of whether you completed the installation yourself or with our assistance. You decide how extensively you would like our support team to assist you with ongoing operations and which type of support and collaboration best meets your needs.

Support for the day-to-day use of OMNITRACKER

We not only implement and operate OMNITRACKER for a wide range of customer systems—we also use our product every day. You can benefit from this experience. For example, OMNINET can manage some or all of your OMNITRACKER applications on your infrastructure. This allows you to focus on your core business while ensuring that your OMNITRACKER applications remain secure and stable.

Customer portal
In the OMNITRACKER customer portal, you can submit support requests and access customer request management. You will also receive information about the latest releases and product developments.

You can contact our support team in several ways:

- Support portal
- Contact form
- Email or phone

Whichever communication channel you prefer, we are always happy to assist you.
Installing system upgrades and updates
Software upgrades and updates are important because they include improvements, enhancements, and security-related changes. This also applies to patches and hotfixes provided by Microsoft® for your operating system or database system. We regularly release new versions so that you always remain up to date and your data is protected as effectively as possible.

At your request, we can install updates in your OMNITRACKER system. This means you do not have to manage the releases yourself and can continue using OMNITRACKER securely.
Monitoring your system
OMNINET provides automated system monitoring. If a malfunction occurs, OMNINET automatically receives an alert, allowing us to respond quickly and perform troubleshooting or remediation. We monitor the following components of your infrastructure:

- System resources
- Service availability
- Infrastructure services
Analyzing your software’s performance
One of the most important non-functional characteristics of software is its processing speed, or performance. Poor performance increases the time required for workflows and can quickly lead to frustration among your employees and customers.

We regularly optimize the processing speed of our standard applications. To achieve optimal performance for your customized applications, we offer a performance analysis. This involves analyzing your OMNITRACKER architecture and all its configurations.

Following the analysis, we provide recommendations for improving the performance of your OMNITRACKER applications and assist you with their implementation. This enables you to benefit from fast response times, even for complex processes.
Installing additional applications
Additional OMNITRACKER applications allow you to digitally map further business processes within your company. OMNITRACKER has a modular structure, enabling you to expand your system’s functionality at any time and adapt it to your current requirements. The potential uses of our ITSM tool extend far beyond IT services: workflows outside IT can also be managed with OMNITRACKER IT Service Management Center and fully or partially automated. Possible use cases include managing business trips, room reservations, or purchase orders.

We are happy to assist you with integrating applications and advise you on potential use cases within your company.

Four modular service options for your system

1. Operations support

Your administrator team handles day-to-day operations. Comprehensive coaching and training for your administrators help improve the operational stability of your OMNITRACKER applications.

2. Second-level support

To ease the workload of your support team, our experienced employees can provide second-level support for your OMNITRACKER applications. They work directly with your first-level support team, allowing OMNINET to integrate seamlessly into your service chain.

3. Managed service

We monitor the ongoing operation of OMNITRACKER on your servers. You only need to provide the IT infrastructure. Our monitoring system gives us access to your system, allowing us to resolve any issues in OMNITRACKER directly.

4. Software as a Service

When OMNITRACKER is provided as Software as a Service, we take care of the complete OMNITRACKER environment. You do not need to set up any IT infrastructure for the OMNITRACKER server or maintain your own IT team. We provide all these services for you.

Training tailored to specific target groups

To help you gain a better understanding of OMNITRACKER in the application areas relevant to you, we offer a highly effective, modular training program at our modern training centers. Each course is tailored to its target group and builds on the participants’ existing knowledge. For example, OMNITRACKER Administrator Training is designed specifically for administrators. The different Basic and Advanced levels take participants’ existing technical knowledge into account. Specialized topics and customized training courses complement OMNINET’s training portfolio. Let your teams benefit from our outstanding training courses. We look forward to welcoming you.

View training courses