Automate processes

Greater efficiency in your business processes

With a solution that enables scalable workflows and supports sustainable business growth.

Challenges & solutions

Scalable processes need structure and adaptability

Different ways of working and heterogeneous system landscapes make reliable workflows more difficult. At the same time, recurring tasks tie up resources and changes create additional effort.

OMNITRACKER provides the foundation for automating business processes in a structured way, developing them flexibly, and scaling efficiently.

Ensure consistent workflows

Clearly defined structures ensure reliable workflows that function seamlessly across organizational and technical boundaries.

Handle recurring tasks efficiently

Routine tasks and the processing of diverse information require significantly less manual intervention. This reduces employees’ workload and speeds up workflows.

Unlock optimization potential

Sound insights and flexible adaptation options make it easy to further develop processes and implement improvements.

Transformation

How your business processes change

Manual processes, isolated systems, and the effort involved in making changes slow down process automation. OMNITRACKER enables automated, connected, and flexibly adaptable workflows that can be further developed as needed.

CURRENT STATE
Manual. Isolated. Labor-intensive.

Recurring process steps are handled manually. This ties up resources and takes time.

Workflows vary across departments and locations. This makes coordination between them more difficult.

Processes end at system boundaries. Manual handoffs take time and increase the risk of errors.

Process changes often require development work. This takes time and ties up IT resources.

Unstructured information must be classified manually. This delays subsequent process steps.

Process executions are not analyzed. Optimization potential remains untapped.

WITH OMNITRACKER
Automated. Connected. Efficient.

Recurring process steps run automatically. This reduces employees’ workload and speeds up workflows.

Standardized workflows ensure consistent processes. This ensures consistency and makes collaboration easier.

Processes run across applications and systems. This saves time and prevents transfer errors.

Processes can be adapted with minimal coding effort. This allows changes to be implemented faster.

AI transforms unstructured content into usable data. This speeds up further processing.

Process executions are analyzed systematically. This identifies specific opportunities to improve workflows.

Platform instead of isolated solutions

Turn applications into one integrated solution

OMNITRACKER brings together various applications on a central platform. A shared data foundation and cross-application processes and functions ensure that the individual areas work seamlessly together.

Customer references

Process automation in practice

Gain insight into real-world use cases and discover how companies use OMNITRACKER to automate their business processes and benefit from it.

AGRAVIS IT

Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.

Kirsten Smit

Head of Service Desk

AGRAVIS IT

SoCura

We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.

Jordanis Stafidis

Team Lead Process and Quality Management

SoCura gGmbH

Infotech

OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.

Dennis Horstmeyer

Head of Enterprise Service Management

Infotech EDV-Systeme GmbH

SoCura

For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes. In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.

David Wester

Head of Service & Support

SoCura gGmbH

EWE AG

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.