Challenges & solutions
Transformation
CURRENT SITUATION
Fragmented. Unclear. Restricted.
Data from multiple sources remains separate. Decisions often rely on partial information.
Manual reports are often outdated. The need for action is identified too late.
Risks are not recorded systematically. Their impact remains difficult to assess.
Measures and controls are managed separately. Progress is difficult to track.
Project status and dependencies remain unclear. Time and budget are difficult to manage.
Recurring processes are inconsistent. Progress and results are hard to compare.
Rigid system requirements leave little flexibility. Individual needs are difficult to accommodate.
Operations and data storage are often predefined. Control over sensitive data remains limited.
WITH OMNITRACKER
Connected. Transparent. Sovereign.
Relevant data is consolidated in one place. This provides a reliable overall view.
Dashboards and reports provide current KPIs. This enables timely action.
Risks are captured and assessed systematically. The risk situation informs decisions.
Measures and controls are tracked centrally. Status and effectiveness are transparent.
Status, deadlines and costs are centrally visible. This improves control of time and budget.
Standardized workflows define the process. Execution is transparent and measurable.
You adapt forms and processes yourself. You retain control over your solution.
You choose how your solution is operated. This strengthens your data sovereignty.
Platform instead of standalone solutions
Customer references
Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.
We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.
OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.
The OMNITRACKER meets our most important requirements on BPM: stability, flexibility, connectivity and transparency. Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.
For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes. In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.
We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.
Applications & extensions