Challenges & Solutions
Transformation
CURRENT STATE
Isolated. Resource-intensive. Rigid
Even small changes often require development projects. This slows progress.
The same data is maintained in multiple systems. This increases effort and risks inconsistencies.
Recurring tasks are handled manually without a clear structure. This takes time and leads to inconsistent
Tasks requiring judgment must be handled manually. This ties up resources.
Recurring requests are handled manually. This ties up resources and causes delays.
Metrics and information are scattered. Identifying connections requires considerable effort.
Risks, requirements and measures are considered separately. This takes time and makes oversight difficult.
Each application has its own data foundation. This increases the effort required to extend the solution.
WITH OMNITRACKER
Connected. Efficient. Flexible.
Applications are easy to adapt and remain release-compatible. New requirements are implemented faster.
All applications use a shared data foundation. This reduces maintenance and keeps data consistent.
Processes are clearly defined and automated. This improves efficiency and ensures consistency.
AI automates tasks or provides suggestions. This reduces workload and boosts productivity.
Self-service handles common requests. This relieves teams and delivers faster answers.
Data and KPIs are consolidated for analysis. This provides a sound basis for decisions.
Risks, requirements and measures are systematically linked. This reduces effort and improves transparency.
New applications use the existing data foundation. This reduces the effort required to expand the solution.
Turn individual applications into one complete solution
Customer References
We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.
OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.
Applications & Extensions
