Challenges & Solutions
Transformation
CURRENT STATE
Time-consuming. Inconsistent. Siloed.
Necessary changes often require programming. This creates dependencies, additional costs, and delays.
IT events are not assessed in a risk context. As a result, critical impacts are identified too late.
Risks are assessed inconsistently. This makes comparison and prioritization more difficult.
Actions and controls are tracked manually. This is time-consuming and prone to omissions.
Audits require manual preparation and evidence gathering. This takes time and ties up resources.
WITH OMNITRACKER
Efficient. Consistent. Integrated.
Changes are configured instead of programmed. This reduces dependencies and saves time and costs.
IT events and risks are systematically linked. Critical consequences are identified early and contained.
Risks are assessed using consistent criteria. Key risks are reliably highlighted.
Actions and controls are tracked systematically. This reduces effort and improves reliability.
Evidence is audit-ready and audits are clearly structured. This reduces preparation and review effort.
Platform instead of siloed solutions
Customer References
Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.
We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.
OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.
The OMNITRACKER meets our most important requirements on BPM: stability, flexibility, connectivity and transparency. Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.
With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.
For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes. In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.
Applications & Extensions