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Get more value from your IT services

With a solution that fits your IT organization, scales with your requirements, and reliably supports business operations.

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Challenges & Solutions

Reliable IT services require structure and flexibility

Standards provide direction. Yet individual workflows, growing demands, and limited resources make service delivery challenging.

OMNITRACKER provides the foundation for combining proven standards with individual requirements, scaling service delivery efficiently, and managing it transparently.
Challenge

Combine standards with individual requirements

Proven structures provide a reliable foundation while allowing individual requirements to be accommodated flexibly.
Challenge

Scale service delivery efficiently

Recurring workflows and routine tasks can be organized more efficiently, while growing demands can be handled with less operational effort.
Challenge

Manage services transparently

Relevant information and metrics provide the foundation for informed assessments of performance and trends and for targeted service management.
Challenge

Strengthen IT resilience

The business impact of IT disruptions is identified early, effectively limiting risks to ongoing operations.

Transformation

How your IT service evolves

Siloed solutions and manual processes hold many IT organizations back. OMNITRACKER enables flexible, scalable, and connected service delivery.

CURRENT STATE
Rigid. Limited. Isolated.

1

Standard solutions often offer little flexibility. Simple requirements can quickly turn into a development project.

2

Repetitive tasks are handled manually without structure. This leads to inconsistent workflows.

3

All user requests are handled manually. This ties up capacity and causes wait times.

4

Self-service portals require development resources. Setup and customization take time and effort.

5

Growing volumes reach staffing limits. Bottlenecks and longer response times result.

6

Metrics are missing or scattered. This makes workload and quality harder to assess.

7

IT disruptions are viewed only from an IT perspective. Critical business processes often remain affected longer.

WITH OMNITRACKER
Flexible. Scalable. Connected.

1

The proven foundation adapts easily across releases. This reduces development and maintenance effort.

2

Processes are clearly defined and automated. This creates consistency, measurability, and greater efficiency.

3

Self-service handles recurring requests. This reduces service desk workload and speeds up responses.

4

Self-service portals are created and customized without coding. This reduces effort and implementation time.

5

AI handles routine tasks and suggests solutions. This enables scaling without adding staff.

6

KPIs are consolidated and clearly presented. This creates transparency and enables targeted management.

7

Business-critical events are managed based on risk. This strengthens business resilience.

A platform instead of siloed solutions

From applications to one integrated solution

OMNITRACKER brings together various applications on a central platform. A shared data foundation and cross-application processes and functions ensure that the individual areas work seamlessly together.

Customer references

IT service in practice

Gain insights into real-world use cases and discover how companies use OMNITRACKER for their IT services and the benefits they achieve.

Barmherzige Brüder IT-Services

Using BPMN in OMNITRACKER, we have established a structured, automated and scalable approach to administration. More than 40 people from medicine, nursing, administration and IT are flexibly involved via the intuitive web interface.

Dipl.-Ing. Ralf Hackensöllner

IT Process Manager
Barmherzige Brüder IT-Services

AGRAVIS IT

Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.

Kirsten Smit

Head of Service Desk
AGRAVIS IT

AGRAVIS IT

AI-powered service desk solution:

highly automated ticket routing

Download project profile

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AGRAVIS IT

EWE AG

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers

Group IT

HUK-COBURG

With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.

Michael Niekut

Head of Service Operations Center
HUK-COBURG-Allgemeine Versicherung AG

Applications & Extensions

Your tailored IT service solution

The individual OMNITRACKER products can be combined to create a solution tailored to your requirements and flexibly expanded at any time. Learn more about the features and use cases of the relevant products:

ITSM Center

Digitize the entire service lifecycle – from incidents and service requests to changes and assets – for efficient, high-quality IT services.
Learn more about the ITSM Center

GRC Center

Keep track of risks, compliance requirements, controls, and audits at all times, document evidence transparently, and create a reliable basis for well-founded business decisions.
Learn more about the GRC Center

BPMN Engine

Model and automate business processes according to the BPMN 2.0 standard and create transparent, standardised workflows.
Learn more about the BPMN Engine

AI Platform

Use artificial intelligence to analyze information faster, manage processes more intelligently, and provide targeted support to employees.
Learn more about AI Platform

Portal Client

With the OMNITRACKER Portal Client, you can create self-service portals tailored to specific target groups and connected directly to OMNITRACKER.
Learn more about the Portal Client

See IT services in action

Discover in a personalized live demo how OMNITRACKER helps you manage your IT services more efficiently, automate processes, and sustainably improve service quality.
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