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Dispatch Center

Easy dispatch of field service staff

Dispatching and managing of field staff requires the consideration of a large number of factors and the precise planning of all assignments. You need to be able to react quickly to constantly changing situations and always keep on top of things. OMNITRACKER Dispatch Center enables you to manage your field staff flexibly and plan all assignments based on need.

Dispatching field staff:

  • Integrated route planning. Google Maps or the core component OMNITRACKER GIS Gateway is used for this purpose
  • Option to integrate OMNITRACKER mobile client

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OMNITRACKER Dispatch Center: Your key benefits

Optimized dispatch

  • Reduced effort for dispatching field staff
  • Effective use of resources
  • Cost and time savings by shorter routes

Efficient processing

  • Intuitive user interface
  • Clearly structured dispatch planning
  • Easy planning using drag & drop
  • Fast allocation of orders
  • User-friendly route planner
  • Automatic calculation of travel times

Effective management

  • Management of field staff capabilities and knowledge
  • Dependencies displayed at a glance
  • Comprehensive search and filter functions
  • Consistent reporting for tracking all actions
  • Management of customer appointments
  • Improving adherence to appointments and increasing customer satisfaction

Mature platform technology

  • Business process platform
  • Easy to adapt and expand with further processes
  • Full integration with other OMNITRACKER applications
  • High-performance interfaces

Any questions?

Our experts will be happy to assist you. Contact us or call us: +49 (9126) 25 979-0


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Are you looking for out of the box solutions for your business processes? Or a software that adapts flexibly to your processes? Then the ITSM Center is perfect for you.