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- OMNINET Whitepaper AI in ITSM 202505001EN
Use of artificial intelligence in IT service management
Thanks to artificial intelligence, service management is experiencing a real paradigm shift in terms of automation. AI enables a completely new type of process control that can measurably increase both the efficiency and the output quality of the service desk.
Highlights:
- Increased efficiency through automatic ticket classification and routing
- Better access to information through intelligent extraction
- Optimized process networking through recognition and linking of OMNITRACKER objects
- Time savings through automated summaries of tickets and conversations
- More precise ticket processing through automatic recognition of ticket tasks
- Improved customer communication through solution suggestions for end users