AI in ITSM: How you can free up support and deal with resource problems

Artificial intelligence (AI) in IT service management helps to process standard requests faster. This relieves support staff and gives them time to take care of the more difficult and time-consuming tickets. In this news article, find out which problems AI can take over in ITSM, how machine support works without compromising quality, and why investing in AI-enabled software is worthwhile.

Audit software: How to optimally prepare, document and successfully conduct audits

Audit software simplifies the time-consuming, lengthy and complex audit and compliance process. It helps you to comply with laws, standards, and other regulations. In most cases, spreadsheet software is no longer sufficient. But for whom is a special audit tool suitable? And what requirements does it cover? An overview of everything important about audit software.

EU Whistleblower Directive boosts corporates’ compliance topics

What is the aim of the European Whistleblower Directive?
From unethical behavior in governmental and private institutions to violations of the law: With the help of the EU Whistleblower Directive, these are to be uncovered and stopped. Because this is where the people who come into contact with irregularities or are the first to notice them come into play. As a result of the directive, these “whistleblowers”.

Live session: Ideas for effective asset management

Important note: This event will be in German language.

On February 7th, 2023, from 10:00 a.m. to 11:00 a.m., OMNINET will host a free live session on the topic:

Ideas for effective asset management—proven mechanics in protection needs analysis

In this live session, Andreas Chlebnicek and Jakob Steudel will show you which software-based methods you can use to carry out protection needs analyses in your company in a more needs-oriented and cost-efficient manner.

Thank you for your participation at the Benelux Customer Days

On the 24th of November 2022, we held our annual Benelux Customer Day. This year, it was once again a live event, which took place at Bluepoint Antwerp. It was amazing seeing everybody “face-to-face” again.

We have prepared recordings of all presentations, which are now available online!

Live session: OMNILYTICS | BI goes BPMN—Digitalization and analysis of business processes

Important note: The event will be in German language. Due to the high interest, we will host this live session in English language. Will keep you posted about the date.

In this live session, we will show you how new insights can be generated as part of the digital transformation of processes. These insights not only lead to evidence-based decisions, but also present interactions and improvement potentials that only emerge through digitalization. To this end, digitized processes mapped and automated in BPMN 2.0 are combined with transaction data in OMNITRACKER as well as external data and presented in a graphic way for analysis and continuous improvement.

How the ITIL framework leads to greater customer satisfaction

At the latest with the pandemic-induced switch to remote working, companies were held up a mirror to see how their own digitalization was doing. Even if this forced change was perceived as energy-sapping in large parts, its impact triggered a new era of digitalization. This exceptional situation highlighted the relevance of IT departments, because important threads come together in IT, as IT teams must support all service processes in the best possible way—this applies regardless of company size and industry.

OMNINET is now ISO 27001-certified

ISO 27001 certification is the most important national and international standard in information security management and a globally recognized standard. For successful certification, all processes relevant to information security must be regulated.

New Managing Director at OMNINET GmbH (Switzerland)

After almost 15 years as Managing Director of our Swiss subsidiary, Mr. Christoph Thomas can look back on a successful period during which he consolidated and expanded OMNINET's customer base in the German-speaking part of Switzerland.

As a long-time employee of our Swiss subsidiary, Mr. Thomas Bodmer will be appointed as his successor in the management of OMNINET GmbH (Switzerland) with effect from 15th February, 2022.

“Parent Education Platform” of the Province of Carinthia

As another reference project in the field of individual development, the new digital parent education platform “Lebenswelt Familie” bundles current parent education offers throughout Carinthia.

Reference project: Energieausweis-Zentrale Vorarlberg

At the beginning of the year, we celebrated the go-live of one of our reference projects in the area of individual development. This is the completely new development of the Energieausweis-Zentrale Vorarlberg (EAWZ).

OMNITRACKER and Lotto: an unbeatable team

OMNITRACKER version 12.3.0 officially released

OMNITRACKER version 12.3.0 is officially released and available for download. This version focuses on the finalization of the OMNITRACKER WPF Administration Client, which eliminates the need to switch to the MFC Administration Client. In addition, several features have been reworked for better usability.

RFC rating starts on May 16th, 2022

OMNINET offers all customers the opportunity to influence the development roadmap of the OMNITRACKER platform directly. For this purpose, we are conducting our RFC rating this year for three weeks, starting May 16th.

OMNINET wins the award “ITSM Project of the Year 2021” of itSMF Russia

The Russian association of itSMF “itSMF Russia” has chosen an IT service management project implemented with OMNITRACKER as “ITSM Project of the Year 2021” in the category “Service Culture”. For this, we warmly congratulate our subsidiary OMNINET OOO (Russia and CIS) as well as AO UGORIA Insurance Company.