"Once upon a time … not only the storybooks of our children start like this"

In the meantime, one can also begin the history of ITIL® and co. with these famous words. It began as a small framework in a study in the 1980s in the UK. Accompanied by heroes and fought by demons, it grew into what was once known as the IT Infrastructure Library and today is a stand-alone term ITIL®, one of the most widely used best practices in the realm of services.

Join us on a journey through time, from the beginnings of best practices to the future of frameworks and models that help us meet the challenges of digitization. Join your fellow combatants and contacts on this journey through time and create new alliances and networks.

The 18th itSMF Annual Congress offers informative keynotes and interactive elements with renowned industry experts.

We bring together IT decision makers, organization and project managers, IT professionals, IT service managers from business and public administration.

The event has been a highlight for the ITSM industry for many years and an important source of information.

We are happy to take time for a conversation or an online presentation. Visit us at our booth 10. We look forward to seeing you!