Benefits at a glance:
- Optimized dispatch
Mature platform technology
При распределении выездных сотрудников и управлении ими необходимо учитывать множество факторов и четко планировать все задания, быстро реагировать на изменяющиеся ситуации и всегда быть в курсе. С помощью OMNITRACKER Dispatch Center вы можете гибко управлять выездным персоналом и планировать выполнение всех работ по мере необходимости.
Оперативное управление выездными сотрудниками:
Benefits at a glance:
Mature platform technology
The tours of your field staff must be planned in such a way that all orders of the agreed customer appointments are fulfilled, and all resources are used effectively. Optimizing routes is particularly important here because shorter routes save time and money.
By using suitable software, you can take all aspects into account appropriately. During planning, optimized routes are suggested to you based on the available data.
Reduced effort in dispatching field staff
Effective use of resources
Cost and time savings through shorter routes
User-friendly route planner
Automatic calculation of travel times
Management of field staff skills and knowledge
Dependencies displayed at a glance
Comprehensive search and filter functions
Consistent reporting to track all actions
Management of customer appointments
Improving adherence to appointments and increasing customer satisfaction
Easy to customize and expand with additional processes
Full integration with other OMNITRACKER applications
With OMNITRACKER Dispatch Center, you can easily record customer appointments and efficiently plan and track the assignments of your field staff. You keep track of the planned routes and can schedule new orders in the best possible way. The OMNITRACKER Dispatch Center supports all phases of field staff order processing. The comprehensive search and filter functions allow you to search for orders in a very targeted manner or, for example, to display only open orders.
OMNITRACKER Dispatch Center uses the map material from Google Maps™ to display the locations and routes. The necessary licenses for the Google API are not part of the Dispatch Center. Via OMNITRACKER Web Gateway 2, you can also conveniently edit the data using mobile devices such as smartphones or tablets.
Thanks to its scalability and variable process integration, OMNITRACKER Dispatch Center can be implemented in a wide range of companies—from the service department of a medium-sized company to the customer care and field service management of large international corporations.
You have different possibilities to create orders (“Dispatch Requests”):
When a new order is created, the data required for planning and scheduling is transferred, for example information on the customer or location.
After creation, the “Dispatch Request” is ready for disposition. The responsible person now takes over the planning of the order and records the requirements:
Once all the essential data has been entered, you can assign the order to a field staff member. This can be done very easily with drag-and-drop in the shift planning. All available employees are highlighted visually. Individual working hours (availability, vacation, illness, etc.) are considered. Since skills and knowledge can be assigned to each team member, you always have an overview of who is eligible to complete an order. Once assigned, the responsible field staff member is automatically notified. Optionally, you can have the GPS coordinates of the field staff transmitted to OMNITRACKER Dispatch Center, so that the current position can always be displayed.
Once the order has been processed, the field staff specialist marks the order as completed. If the order was generated within a request management system, a completion message with the result of the “Dispatch Request” is transmitted to the system. Referenced incident, problem or change requests can then be marked accordingly.
In the deployment planning you will find all important information at a glance. The view is divided into three areas:
In shift planning, the planning of orders for the next day is quite simple. The following information is automatically taken into account:
You can easily plan routes in the timeline. Drag-and-drop is also possible between areas. For example, you can drag an order from the list view to the timeline. The deployment planning also supports a planning mode. In this, you plan the orders until you achieve the desired result. Only then do you save, so that all further actions are only executed for the finished planning, for example, notifying the technicians.
The OMNITRACKER Dispatch Center uses the map material from Google Maps™ to display locations and routes. The OMNITRACKER GIS Gateway is used to connect to this interface.
For an easier visualization of the planned operations, it is helpful to have the route displayed on a map. This way, road works and road closures are also considered in your planning.
The home location of the respective assigned personnel can be retrieved as the start and end point of the route from the OMNITRACKER master data.