Serview Summit 2026

From May 19th to 21st, 2026, the ITSM community will gather at the Lufthansa Conference Center in Seeheim-Jugenheim—Europe’s leading conference and expo for IT service management and beyond. With over 60 speakers, more than 40 exhibitors and numerous networking opportunities, the summit will focus on innovation, knowledge exchange and practical solutions.

Based on the motto “Transform to Perform”, the SERVIEW Summit 2026 will focus on how organizations can actively shape change while simultaneously boosting their performance. For one thing is clear: only those who strategically manage transformation will remain successful in the long term.

Our team will be back on-site as well—with a clear message: “We orchestrate complex business processes with mastery and control.”

At our booth, No. 14, we’ll demonstrate how companies can use OMNITRACKER to holistically manage their IT and enterprise service processes while reliably meeting regulatory requirements.

We’ll be focusing on specific use cases related to:

• ITSM & ESM as an integrated platform for end-to-end processes
• Natively integrated GRC to embed governance, risk and compliance directly into operational processes
• Artificial intelligence that supports decision-making and smartens processes
• Open interfacing for maximum interoperability with existing system environments
• Low-code, which empowers business units to take the initiative and design flexible solutions

In this way, a comprehensive management of the IT service lifecycle is established—from the initial request through asset management to compliant implementation.

The demands placed on IT organizations are constantly increasing: regulations such as DORA and NIS 2, the growing complexity of IT landscapes, and the use of AI are fundamentally changing the rules of the game. As a result, structured, transparent, and controllable IT asset management has become a critical success factor.

By combining ITSM, ESM, and natively integrated GRC, OMNITRACKER enables these regulatory requirements to be seamlessly integrated into operational processes—in a consistent, traceable manner, without data silos or disjointed systems. 

This creates a central platform, which not only ensures compliance but also lays the foundation for increased efficiency, transparency, and resilience throughout the entire organization.

The practical presentation by our client HUK-COBURG impressively demonstrates just how crucial a holistically managed IT service lifecycle is as a key factor in achieving DORA-compliant asset management.

Mr. Simmler provides fascinating insights into how OMNITRACKER is being used in everyday business operations. Through actual scenarios, he demonstrates how an integrated ITSM and GRC platform helps to efficiently manage processes, reliably meet compliance requirements and simultaneously increase transparency and control.

Get ready for authentic testimonials, practical solutions and valuable insights straight from the source.

The SERVIEW Summit is more than just an event—it’s the place to be for anyone who wants to actively shape IT service management. Take this opportunity to experience OMNITRACKER firsthand at our booth #14, discuss your specific challenges with our experts and discover new approaches to DORA-compliant IT service and asset management.

Schedule an appointment with us today—simply by email or through the event app. 
Secure your ticket for the SERVIEW Summit 2026 and plan your visit to our booth.
For individual inquiries, you can reach us at any time by email.

We look forward to meeting you in person!