Please note: This event will be in German language.
Additional update: Due to the extremely positive response, we are offering an additional date on the topic of the Self-service portal on March 31st, from 10:00 a.m. to 11:00 p.m.
Unfortunately, the 15 available seats for March 24th have been filled. All approved participants have received their event link by e-mail. If you have any questions, please contact us at firstname.lastname@example.org.
Open discussion: Self-service portal—user oriented and economical
On 31st March, 2022, from 10:00 a.m. - 11:00 p.m., OMNINET offers exclusively for OMNITRACKER customers the opportunity to exchange views on how to use the OMNITRACKER Self-service Portal as a “Single Point of Contact”.
With the Digital Roundtable OMNITALK we promote the dialog between and with our customers. On March 31st, Matthias Dietrich and Claudia Kurmayer will be available to answer your questions, offer suggestions and give all participants the possibility to exchange their experiences on how to use and optimize the self-service portal in the OMNITRACKER environment.
Specifically, we will discuss ways and best practices to reduce the workload of your service desk, for example with the help of efficient initial ticket creation or more transparency during ticket processing (status management). The positive experience of users is also of great importance, for example, through mobile access, a clear interface and via the easiest possible communication with the service desk.
At our OMNITALK, we always adapt the exact discussion content to the interests of the participants. We are therefore also looking forward to hearing your opinions and experiences on the self-service portal.
This offer is exclusively for our customers and is limited to a maximum of 15 people.
Register by e-mail to receive your access data for the discussion round.
About the self-service portal
The self-service portal of the OMNITRACKER IT Service Management Center enables employees and customers to access your company's services from any device and at any location and time. Directly in the browser, predefined workflows can be used to create tickets with minimal effort or to intuitively search a knowledge database, so that requests can be transmitted quickly or solutions can be found on one's own.
Role-based permissions and budget limits define an individually tailored list of services that users are allowed to access. A web store integration expands the functionality of the self-service portal so that services can be requested and products can be ordered.
We are looking forward to your participation and will be happy to answer any questions you may have about the OMNITALK discussion round at any time at email@example.com.