Actualité

Vous trouverez l’actualité concernant OMNINET et OMNITRACKER dans notre base de données en ligne d’actualités.

dernières nouvelles

ITIL TOOL DAY 2025

ITIL TOOL DAY 2025 will take place on December 3 as an online event and is aimed at IT decision-makers and ITSM professionals who are looking for practical insights into ITIL®4-compliant tool manufacturers. OMNINET will be represented with a practice-oriented technical presentation on GraphQL and ITSM.

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SMFS 2025 in Switzerland

On Thursday, October 30th, 2025, the Service Management Forum Switzerland (SMFS) will take place—this time at the Radisson Blu Hotel at Zurich Airport. This high-quality information and networking event is aimed at executives, IT managers, process managers as well as providers in the field of service management.

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Fairs & events

SMFS 2025 in Switzerland

On Thursday, October 30th, 2025, the Service Management Forum Switzerland (SMFS) will take place—this time at the Radisson Blu Hotel at Zurich Airport. This high-quality information and networking event is aimed at executives, IT managers, process managers as well as providers in the field of service management.

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Benelux Customer Day 2025

Le 20 novembre 2025, rejoignez-nous dans le cadre emblématique du ZOO d’Anvers pour une journée d’échanges autour du service management, de la GRC et de la transformation numérique. Un événement à ne pas manquer.

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Knowledge & trends

Amélioration continue dans le contexte ISO

L'amélioration continue est une exigence clé de plusieurs normes ISO, telles qu'ISO 27001 et l’ISO 9001. En optimisant de façon mesurable et durable leurs processus, les entreprises ne se contentent pas de répondre aux exigences des audits ISO 27001 et ISO 9001, mais en retirent également des bénéfices concrets sur le long terme.

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How innovative tools improve your supply chain management

Complying with the Supply Chain Duty of Care Act can be challenging, but is becoming increasingly important. With the right tools, you have the key success factor in hand to effectively map, manage, and control your supply chain. Reliable suppliers as well as high product quality are essential for a strong market position and sustained competitiveness.

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Products & solutions

Process escapades | Part 2: Service desk

When help desk tickets circle like ping-pong balls, more than just processing time suffers. Part 2 of this series shows how inaccurate categorizations can become real process brakes—and how AI and BPMN together can turn things around.

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Process escapades | Part 1: Authorizations

Access rights that nobody understands? Employees with too much power—or too little room for maneuver? The escapades in our three-part series show how companies get lost in authorization chaos—and how BPMN helps to create clear structures again.

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OMNITRACKER version 12.8.0

OMNITRACKER version 12.8.0 has been officially released and is available for download. The version focuses on the integration of the new reporting solution “List & Label” as well as on the implementation of requirements from customer requests and customer projects in the Web Gateway area.

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News & PR

AI support in service organizations

The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.

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Or et argent pour OMNINET : certifié selon ITIL®.

En tant que fabricant de logiciels fiable, nous sommes ravis d'être classés comme « Accredited Tool Vendor » aux niveaux or et argent, avec actuellement un total de 20 pratiques certifiées, des employés formés et certifiés, et d'autres certifications prévues.

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Projects & references

Launching a central ITSM system for schools

Launching a central service management system for schools: An innovative funding project for IT administration in educational institutions—publication in the Sachsenkurier about the use of OMNITRACKER in Saxon schools and educational institutions.

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