Creating a knowledge base

A company’s knowledge can be scattered in countless places. A knowledge base allows the central gathering, organization, storage, and sharing of information. It is a kind of digital library, accessible to all departments and customers. In addition to how-to articles, knowledge bases contain frequently asked questions (FAQs), general information on industry-specific topics and terms, guidelines, support processes, and product details.

PDCA cycle

The PDCA cycle provides a concept for the structured improvement of corporate processes. It can be applied to all quality-relevant processes, for example in information security or in manufacturing of products. The objectives of the improvements are, among others, increased customer satisfaction, efficiency gains, and resilience against data loss or cyber attacks. The cycle is applied to comply with international standards.

Protection needs analysis | Professional article

Protection needs assessments are essential for efficient protection of all corporate assets—naturally, there is a strong overlap with asset management. Our authors show how organizations can reasonably cluster assets and assess their protection needs, what advantages this brings, and what requirements a software solution used for this purpose should fulfill.

Version 12.4.0 officially released

OMNITRACKER version 12.4.0 is officially released and available for download. The focus of the version upgrade is the feature parity of OMNITRACKER Web Gateway 2, so that all features of the Classic Web Gateway are now also available in the new web client.

Ask The Expert: A talk with Bjorn Bernaerts

Bjorn Bernaerts talks about the integration between OMNITRACKER and Microsoft Teams, which will ensure and simplify communication across all departments and functions.

Automation to support skilled workers

The shortage of skilled workers and high personnel costs are increasing the need for automated processes to simplify day-to-day operations. This allows routine tasks to be handled in a more resource-efficient manner, leaving more time for technically demanding and quality-assuring activities.

Data Business Forum 2023 in Vienna

Data Business Forum on March 21, 2023 in Vienna | Austria.

Once again this year, interested participants will gain insights into use case best practices, leading technologies and future visions.

We are looking forward to see you.

Live session: Ideas for effective asset management

Important note: This event will be in German language.

On February 7th, 2023, from 10:00 a.m. to 11:00 a.m., OMNINET will host a free live session on the topic:

Ideas for effective asset management—proven mechanics in protection needs analysis

In this live session, Andreas Chlebnicek and Jakob Steudel will show you which software-based methods you can use to carry out protection needs analyses in your company in a more needs-oriented and cost-efficient manner.

Thank you for your participation at the Benelux Customer Days

On the 24th of November 2022, we held our annual Benelux Customer Day. This year, it was once again a live event, which took place at Bluepoint Antwerp. It was amazing seeing everybody “face-to-face” again.

We have prepared recordings of all presentations, which are now available online!

Audit according to IDW PS 951

OMNINET implemented a software solution for a major financial services provider in the Germany, with which outsourcing activities are managed in a centralized manner. For fiscal year 2021, the correctness, accuracy, effectiveness, and appropriateness of the internal control system (ICS) with regard to the software development processes was successfully audited on the basis of an audit in accordance with IDW PS 951.

How the ITIL framework leads to greater customer satisfaction

At the latest with the pandemic-induced switch to remote working, companies were held up a mirror to see how their own digitalization was doing. Even if this forced change was perceived as energy-sapping in large parts, its impact triggered a new era of digitalization. This exceptional situation highlighted the relevance of IT departments, because important threads come together in IT, as IT teams must support all service processes in the best possible way—this applies regardless of company size and industry.

OMNINET is now ISO 27001-certified

ISO 27001 certification is the most important national and international standard in information security management and a globally recognized standard. For successful certification, all processes relevant to information security must be regulated.

“Parent Education Platform” of the Province of Carinthia

As another reference project in the field of individual development, the new digital parent education platform “Lebenswelt Familie” bundles current parent education offers throughout Carinthia.

Reference project: Energieausweis-Zentrale Vorarlberg

At the beginning of the year, we celebrated the go-live of one of our reference projects in the area of individual development. This is the completely new development of the Energieausweis-Zentrale Vorarlberg (EAWZ).

OMNITRACKER and Lotto: an unbeatable team