OMNITRACKER as Service Desk Tool for High-End Antenna Systems

VERTEX ANTENNENTECHNIK GmbH, a General Dynamics Company, is a worldwide supplier for Ground Stations, Precision Antenna Systems and Radio Telescopes. To provide a globally available Service Portal for any kind of product issues, VERTEX ANTENNENTECHNIK opted for the ITIL-certified OMNITRACKER (IT) Service Management Center. Product defects are registered and tracked, collaboration partners can be involved. VERTEX ANTENNENTECHNIK decided to stick to the processes as they are defined according to the ITIL Standard and, hence, for a self-implementation of the system.