Service Desk & Service Management World 2022 in Cologne

Voit, Stefan | 03.06.2022
Newskachel Servicedesk World 2022 01

Please note: The event will be in German language.

Service Desk & Service Management World 2022, the annual conference of Euroforum, will be held in Cologne from June 28th to 29th, 2022. The fair is addressed to managers of service desks or IT operation centers, to IT and process managers, as well as to business executives.

  • Time: June 28th, 2022 (from 9:00 a.m.) to June 29th, 2022 (5:00 p.m.)
  • Informal exchange of experiences on the evening before the event as well as networking opportunities during the breaks and at the dinner party.
  • Location: Pullman Cologne, Helenenstraße 14 in 50667 Cologne, Germany

We are looking forward to your participation, and we are also happy to exchange ideas with you at our booth about your requirements on powerful and flexible service management software. Please feel free to contact us to book an appointment with one of our service management experts directly.

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Topics and contents

All topics of the presentations, podium discussions and round tables as well as the exhibition revolve around the service desk with all its challenges, opportunities and potential during the digital transformation. Expect to see these key content topics, among others:

  • Reducing service calls and the volume of emails through targeted information for users
  • Self-service with service catalogs for sustainable service management
  • Benchmarking: making your own service measurable and improving it
  • Remote support for more flexibility
  • The customer support journey as the basis for greater customer satisfaction
  • Robotic Process Automation (RPA) in the service desk
  • Artificial intelligence and machine learning in service automation

In addition, start-ups will present their business ideas and the award Service Globe Gewinner 2022 will be announced, which annually honors future-oriented solution approaches in the field of service desk and service management.
The entire program with detailed presentation topics and discussion sessions can be found on the organizer's website.

View program

As an exhibitor and partner, we offer you as a business partner of OMNINET a discount of 200 Euro on the ticket. To do so, use the code 99D2200589 when booking in the field “Zugangscode”.

Book ticket now

Safety concept

For your protection and for the protection of other participants, the event will take place under the then applicable hygiene and safety regulations.

About the event

Euroforum is bringing together the two established industry meetings Service Desk Forum (Mainz) and Service Desk & Management World (Cologne) into one joint event in 2022: Service Desk & Service Management World 2022.


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