The ITIL4 framework, which was published in fall 2019, is intended to support organizations with better structuring and continuously developing their service management processes in the IT and non-IT environment. As a software developer and digitalization partner, OMNINET offers companies an ITIL-compliant ITSM tool. The primary objective of the globally established best practice catalog is to design ITSM processes more efficient in order to save resources, increase the quality of services and improve customer satisfaction.