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laatste nieuws
AI support in service organizations
The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.
Lees verderITSM trade fair: Service Space on June 18th, 2024, in Vienna
Please note: This event and all presentations will be in German language.
After a year’s break, this year’s “class reunion of the industry” will once again take place at the Schönbrunn Conference Center in Vienna, on June 18th, 2024.
The leading ITSM conference in Austria will once again offer valuable insights into the world of service management.
Lees verderSERVIEW Summit BMPK24
Please note: This event will be in German language.
Themed “Wild Wild Best”, everything will revolve around pioneering solutions for the IT challenges of the present and future from May 15th to 17th, 2024 (pre-congress from May 13th, 2024) in Seeheim-Jugenheim. We recommend our keynote speech on “Individualization meets standardization—efficiency thanks to low code & AI”.
Lees verderAI support in service organizations
The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.
Lees verderOMNINET Benelux krijgt nieuw managementteam
OMNINET Benelux (OMNINET Technologies NV en OMNINET Nederland) kondigt de samenstelling aan van haar nieuwe managementteam na het vertrek van Guy Werckx, die 19 jaar de organisatie heeft geleid. Het nieuwe managementteam, bestaande uit twee Managing Directors Christophe Faems en Gerben Wartena, zal ondersteund worden door Harry Kenter en Pieter Vanhees en zal zich inzetten voor de voortdurende groei en innovatie van het bedrijf.
Lees verderHow innovative tools improve your supply chain management
Complying with the Supply Chain Duty of Care Act can be challenging, but is becoming increasingly important. With the right tools, you have the key success factor in hand to effectively map, manage, and control your supply chain. Reliable suppliers as well as high product quality are essential for a strong market position and sustained competitiveness.
Lees verderProfessional article: Risk quantification
Meaningful and accurate risk quantification can create long-lasting added value for the entire company. However, our authors explain in this specialist article why the use of extreme values and conventional modeling should be avoided at all costs.el.
Lees verderSLA in ITSM: definition, areas of application and content
The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.
Lees verderOMNITRACKER version 12.6.0 has been officially released
OMNITRACKER version 12.6.0 has been officially released and is available for download. This version focuses on the implementation of several requirements from customer requests and customer projects in the area of Web Gateway 2 as well as on the elimination of defects.
Lees verderOMNITRACKER version 12.5.0 has been officially released
OMNITRACKER version 12.5.0 has been officially released and is available for download. In addition to the chat integration of MS Teams, the version upgrade focuses on the functional enhancements of the Graph View.
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