News

Self-service portal: Most important functions

A self-service portal (SSP) enables employees, customers, suppliers and partners to use your company services independently. Around-the-clock availability plays a central role in this. For the portal to become an effective "Single Point of Contact" (SPOC), certain functions must not be missing.

Creating a knowledge base

A company’s knowledge can be scattered in countless places. A knowledge base allows the central gathering, organization, storage, and sharing of information. It is a kind of digital library, accessible to all departments and customers. In addition to how-to articles, knowledge bases contain frequently asked questions (FAQs), general information on industry-specific topics and terms, guidelines, support processes, and product details.

PDCA cycle

The PDCA cycle provides a concept for the structured improvement of corporate processes. It can be applied to all quality-relevant processes, for example in information security or in manufacturing of products. The objectives of the improvements are, among others, increased customer satisfaction, efficiency gains, and resilience against data loss or cyber attacks. The cycle is applied to comply with international standards.

OMNITRACKER 12.4.100 | Accessibility version

With release 12.4.100, we focus on accessibility support for the OMNITRACKER Web Gateway 2 through specific implementation of new configuration options and application of testing measures.

Establishing a business continuity management

When an emergency occurs, there must be clear procedures in place so that you as a company can quickly regain your ability to act. Business continuity management (BCM) is designed for this eventuality. This provides for specific measures and an emergency management plan for each incident, which means that failures can be responded to quickly, emergency operations can be initiated and the return to normal operations can begin promptly.

Data as a valuable product

The advantage of evidence-based management (EBM) is that it provides managers with a method they can use to make comprehensible decisions and no longer have to rely solely on their gut feeling and experience.

OMNINET Benelux Customer Day 2023

We're thrilled to confirm that the OMNINET Benelux Customer Day 2023 is officially taking place on the 23rd of November 2023.

Data Business Forum 2023 in Vienna

Data Business Forum on March 21, 2023 in Vienna | Austria.

Once again this year, interested participants will gain insights into use case best practices, leading technologies and future visions.

We are looking forward to see you.

Live session: Ideas for effective asset management

Important note: This event will be in German language.

On February 7th, 2023, from 10:00 a.m. to 11:00 a.m., OMNINET will host a free live session on the topic:

Ideas for effective asset management—proven mechanics in protection needs analysis

In this live session, Andreas Chlebnicek and Jakob Steudel will show you which software-based methods you can use to carry out protection needs analyses in your company in a more needs-oriented and cost-efficient manner.

Audit according to IDW PS 951

OMNINET implemented a software solution for a major financial services provider in the Germany, with which outsourcing activities are managed in a centralized manner. For fiscal year 2021, the correctness, accuracy, effectiveness, and appropriateness of the internal control system (ICS) with regard to the software development processes was successfully audited on the basis of an audit in accordance with IDW PS 951.

How the ITIL framework leads to greater customer satisfaction

At the latest with the pandemic-induced switch to remote working, companies were held up a mirror to see how their own digitalization was doing. Even if this forced change was perceived as energy-sapping in large parts, its impact triggered a new era of digitalization. This exceptional situation highlighted the relevance of IT departments, because important threads come together in IT, as IT teams must support all service processes in the best possible way—this applies regardless of company size and industry.

OMNINET is now ISO 27001-certified

ISO 27001 certification is the most important national and international standard in information security management and a globally recognized standard. For successful certification, all processes relevant to information security must be regulated.

“Parent Education Platform” of the Province of Carinthia

As another reference project in the field of individual development, the new digital parent education platform “Lebenswelt Familie” bundles current parent education offers throughout Carinthia.

Reference project: Energieausweis-Zentrale Vorarlberg

At the beginning of the year, we celebrated the go-live of one of our reference projects in the area of individual development. This is the completely new development of the Energieausweis-Zentrale Vorarlberg (EAWZ).

OMNITRACKER and Lotto: an unbeatable team

Österreichische Lotterien GmbH does not play a lottery when using IT service management software. In a one-year proof of concept almost all marketable IT service management tools were thoroughly tested. There was one clear winner: OMNITRACKER!