News

Join Us for the OMNINET Benelux Customer Day 2024

SMFS Zurich 2024

Attention: The event will be in German language.

The SMFS information and networking event will take place in Zurich again this year with around 250 participants. On October 24, 2024, the partners (up to 20 exhibitors) of Switzerland's largest forum will come together for presentations, discussions and keynote speeches under the motto:

“Human creativity meets machine efficiency. How artificial intelligence is redefining service management!”

ITSM trade fair: Service Space on June 18th, 2024, in Vienna

Please note: This event and all presentations will be in German language.

After a year’s break, this year’s “class reunion of the industry” will once again take place at the Schönbrunn Conference Center in Vienna, on June 18th, 2024.

The leading ITSM conference in Austria will once again offer valuable insights into the world of service management.

OMNITRACKER version 12.7.0 officially released

OMNITRACKER version 12.7.0 has been officially released and is available for download. This version focuses on the implementation of several requirements from customer requests and customer projects in the area of Web Gateway 2.

OMNITRACKER version 12.6.0 has been officially released

OMNITRACKER version 12.6.0 has been officially released and is available for download. This version focuses on the implementation of several requirements from customer requests and customer projects in the area of Web Gateway 2 as well as on the elimination of defects.

OMNITRACKER version 12.5.0 has been officially released

OMNITRACKER version 12.5.0 has been officially released and is available for download. In addition to the chat integration of MS Teams, the version upgrade focuses on the functional enhancements of the Graph View.

AI support in service organizations

The use of artificial intelligence offers enormous economic potential in many business areas—scarce human resources are a driver here that is further fueling the AI market. The requirements for the use of AI technologies in service organizations are high: data protection, quality, time and other resources in terms of hardware and know-how.

Gold and silver for OMNINET: certified according to ITIL®

As a reliable software manufacturer, we are delighted to be classified as an “Accredited Tool Vendor” at gold and silver level with currently a total of 20 certified practices, trained and certified employees, and further planned certifications.

OMNINET Benelux gets new management team

OMNINET Benelux (OMNINET Technologies NV and OMNINET Netherlands) announces the composition of its new management team following the departure of Guy Werckx, who led the organization for 19 years. The new management team, consisting of two Managing Directors Christophe Faems and Gerben Wartena, will be supported by Harry Kenter and Pieter Vanhees and will be committed to the continued growth and innovation of the company.

How innovative tools improve your supply chain management

Complying with the Supply Chain Duty of Care Act can be challenging, but is becoming increasingly important. With the right tools, you have the key success factor in hand to effectively map, manage, and control your supply chain. Reliable suppliers as well as high product quality are essential for a strong market position and sustained competitiveness.

Professional article: Risk quantification

Meaningful and accurate risk quantification can create long-lasting added value for the entire company. However, our authors explain in this specialist article why the use of extreme values and conventional modeling should be avoided at all costs.el.

SLA in ITSM: definition, areas of application and content

The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.

OMNINET Austria awarded with seal of approval for cybersecurity

The security of customer information and quality assurance have a high priority at OMNINET. OMNINET Austria GmbH has now qualified for the “Cyber Trust Austria” label, which is an important seal of quality in Austria for a company’s cybersecurity.

“Parent Education Platform” of the Province of Carinthia

As another reference project in the field of individual development, the new digital parent education platform “Lebenswelt Familie” bundles current parent education offers throughout Carinthia.

Reference project: Energieausweis-Zentrale Vorarlberg

At the beginning of the year, we celebrated the go-live of one of our reference projects in the area of individual development. This is the completely new development of the Energieausweis-Zentrale Vorarlberg (EAWZ).