News

Portrait / Interview in WIRTSCHAFTSFORUM.de with Michael Geyer, Managing Director of OMNINET

It is not surprising at all that OMNINET Software-, System- und Projektmanagementtechnik GmbH is one of the market-leading companies in its segment today. After all, it offers its customers a platform that represents not only IT service management but also other processes within a company. These workflows can be adapted to individual requirements in any manner. Since its foundation in 1995, the IT specialists from Eckental in Central Franconia have been continuously developing their product and opened it up for international markets.

InfoTech Research Group 2020 Report

Once a year, the Canadian analyst InfoTech Research Group conducts a large-scale ITSM market analysis. It not only examines the functions of the IT service management tools very closely, but also the performance and services of the 16 providers. Thanks to the evaluation of more than 700 customers, the result is particularly meaningful with regard to the daily use of the applications.

In the overall assessment, the four companies that performed best in this year's study were awarded a gold medal. OMNINET was able to maintain its top ranking and, as in the last two years, wins gold. In addition, OMNINET is the best-placed manufacturer with headquarters in Germany.

Study "ITSM – Digital Workflows 2020"

About the studyIn the study "ITSM - Digital Workflows 2020", a total of 385 decision-makers from the DACH region were asked how they rate the digitization of their workflows. In addition, the study partners show what their solutions in the areas of ITSM and ESM look like. The result: approval for ITSM tools—ESM still waiting for breakthroughThe majority of the study participants rated the ITSM tools which they currently use as suitable for future developments in the field of digitization. The satisfaction tends to increase with the size of the company and the associated IT-budget.

Cancelled due to coronavirus | TWENTY2X The digital future of the SME sector

Because of the corona virus, the event has been cancelled by the Deutsche Messe AG.

You can contact us at any time to speak about digitization of your company or automization of business processes.

OMNITRACKER update: release 11.6.0

The Business Process Ecosystem OMNITRACKER version 11. 6. 0 is now available. This update includes two new authentication methods to increase your data security:

New web authentication method “JSON Web Token”
Authentication via SAML 2. 0 (Security Assertion Markup Language) for web guests
Minor adjustments are planned for release 11. 6. 100, which is scheduled for the end of March. For more information, see the admin help. Click here to visit the OMNINET Customer Portal.

Nomination "Großer Preis des Mittelstandes" 2020

We would like to thank the District Administrator Alexander Tritthart for his appreciation and trust. He nominated us on behalf of the district of Erlangen-Höchstadt. Companies cannot apply themselves for the competition “Großer Preis des Mittelstandes” of the foundation called “Oskar-Patzelt-Stiftung”. They must be recommended by citizens, members of parliament, institutions or other companies. The twelve regional juries and the final jury use the following evaluation criteria: Innovation capability, the creation and safeguarding of jobs and training places, service and customer orientation, commitment to the region and overall development.

OMNITRACKER 11.4.101 | The New WebGateway officially released

With the release of OMNITRACKER version 11. 4. 101, the new WebGateway 2. 0 is now available for productive use. The WebGateway 2. 0 will be developed according to our step-by-step plan in parallel with the Classic WebGateway. With the currently released expansion level 1, you can already map the first use cases. By accomplishing level 3 (OMNITRACKER version 12. x), the new WebGateway 2. 0 reaches the so-called feature parity. Reaching this expansion stage, you can switch completely from today's Classic WebGateway to the new WebGateway 2. 0.

Customer Days 2019

THE NEW WEBGATEWAY | FAST. SIMPLE. REDESIGNEDThe presentations and tutorials at the 15th OMNINET Customer Days focused on our new Web Gateway 2. 0. The new interface concept ensures intuitive, barrier-free operation — on all devices at optimized speed. Furthermore, we presented current changes of our software solution for business processes and talked about interesting customer implementations, the new Administration Client and data protection (OMNIPRIVACY). The practical tutorials not only dealt with the central topic Web Gateway 2. 0, but also with process automation with BPMN, reporting via Business Intelligence and our cloud-based ticketing system OMNITRACKS.

Robotic Process Automation (RPA)

Definition of RPA: What is behind the technology trend?Robotic Process Automation (RPA) is the automation of business process steps that are repetitive and structurally the same every time they are performed. RPA software works like a human employee on the user interface of existing software systems. A separate interface does not have to be configured for this. RPA "robots", commonly abbreviated to "bots", operate exclusively digitally. They cannot process analog information and work without separate hardware, just like any other software. Advantages and fields of applications for Robotic Process AutomationRPA applications are compatible with nearly all types of software.