Ask The Expert: A talk with Bjorn Bernaerts

Bjorn Bernaerts talks about the integration between OMNITRACKER and Microsoft Teams, which will ensure and simplify communication across all departments and functions.

Automation to support skilled workers

The shortage of skilled workers and high personnel costs are increasing the need for automated processes to simplify day-to-day operations. This allows routine tasks to be handled in a more resource-efficient manner, leaving more time for technically demanding and quality-assuring activities.

OMNITRACKER version 12.3.0 officially released

OMNITRACKER version 12.3.0 is officially released and available for download. This version focuses on the finalization of the OMNITRACKER WPF Administration Client, which eliminates the need to switch to the MFC Administration Client. In addition, several features have been reworked for better usability.

Data Business Forum 2023 in Vienna

Data Business Forum on March 21, 2023 in Vienna | Austria.

Once again this year, interested participants will gain insights into use case best practices, leading technologies and future visions.

We are looking forward to see you.

Live session: Ideas for effective asset management

Important note: This event will be in German language.

On February 7th, 2023, from 10:00 a.m. to 11:00 a.m., OMNINET will host a free live session on the topic:

Ideas for effective asset management—proven mechanics in protection needs analysis

In this live session, Andreas Chlebnicek and Jakob Steudel will show you which software-based methods you can use to carry out protection needs analyses in your company in a more needs-oriented and cost-efficient manner.

Thank you for your participation at the Benelux Customer Days

On the 24th of November 2022, we held our annual Benelux Customer Day. This year, it was once again a live event, which took place at Bluepoint Antwerp. It was amazing seeing everybody “face-to-face” again.

We have prepared recordings of all presentations, which are now available online!

Audit according to IDW PS 951

OMNINET implemented a software solution for a major financial services provider in the Germany, with which outsourcing activities are managed in a centralized manner. For fiscal year 2021, the correctness, accuracy, effectiveness, and appropriateness of the internal control system (ICS) with regard to the software development processes was successfully audited on the basis of an audit in accordance with IDW PS 951.

How the ITIL framework leads to greater customer satisfaction

At the latest with the pandemic-induced switch to remote working, companies were held up a mirror to see how their own digitalization was doing. Even if this forced change was perceived as energy-sapping in large parts, its impact triggered a new era of digitalization. This exceptional situation highlighted the relevance of IT departments, because important threads come together in IT, as IT teams must support all service processes in the best possible way—this applies regardless of company size and industry.

OMNINET is now ISO 27001-certified

ISO 27001 certification is the most important national and international standard in information security management and a globally recognized standard. For successful certification, all processes relevant to information security must be regulated.

Compliance software and ESG

Whether it’s EU taxonomy, supply chain act, or simply the desire of consumers: Demonstrating sustainability transparently is becoming increasingly important for thousands of companies across all industries. Compliance software helps to deal with ESG criteria in a structured way—and to document results. Find out how it does this and what to look out for when selecting it.

AI in ITSM

Artificial intelligence (AI) in IT service management helps to process standard requests faster. This relieves support staff and gives them time to take care of the more difficult and time-consuming tickets. In this news article, find out which problems AI can take over in ITSM, how machine support works without compromising quality, and why investing in AI-enabled software is worthwhile.

Audit software

Audit software simplifies the time-consuming, lengthy and complex audit and compliance process. It helps you to comply with laws, standards, and other regulations. In most cases, spreadsheet software is no longer sufficient. But for whom is a special audit tool suitable? And what requirements does it cover? An overview of everything important about audit software.

“Parent Education Platform” of the Province of Carinthia

As another reference project in the field of individual development, the new digital parent education platform “Lebenswelt Familie” bundles current parent education offers throughout Carinthia.

Reference project: Energieausweis-Zentrale Vorarlberg

At the beginning of the year, we celebrated the go-live of one of our reference projects in the area of individual development. This is the completely new development of the Energieausweis-Zentrale Vorarlberg (EAWZ).

OMNITRACKER and Lotto: an unbeatable team

Österreichische Lotterien GmbH does not play a lottery when using IT service management software. In a one-year proof of concept almost all marketable IT service management tools were thoroughly tested. There was one clear winner: OMNITRACKER!