News | OMNINET

OMNITRACKER 11.4.101 | The New WebGateway officially released

Written on 18.09.2019 by Voit, Stefan

The WebGateway 2.0 will be developed according to our step-by-step plan in parallel with the Classic WebGateway. With the currently released expansion level 1, you can already map the first use cases. By accomplishing level 3 (OMNITRACKER version 12.x), the new WebGateway 2.0 reaches the so-called feature parity. Reaching this expansion stage, you can switch completely from today's Classic WebGateway to the new WebGateway 2.0. Depending on the functions and interface elements used in your processes, an earlier conversion is possible. With expansion level 2 of the new WebGateway 2.0 (OMNITRACKER version 11.5.0) the use of self-service portals is possible.

Customer Days 2019

Written on 16.09.2019 by Voit, Stefan

The presentations and tutorials at the 15th OMNINET Customer Days focused on our new Web Gateway 2.0. The new interface concept ensures intuitive, barrier-free operation — on all devices at optimized speed.

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Robotic Process Automation (RPA)

Written on 29.07.2019 by Voit, Stefan

Robotic Process Automation (RPA) is the automation of business process steps that are repetitive and structurally the same every time they are performed. RPA software works like a human employee on the user interface of existing software systems. A separate interface does not have to be configured for this. RPA "robots", commonly abbreviated to "bots", operate exclusively digitally. They cannot process analog information and work without separate hardware, just like any other software.

Duracell Russia switched to the business process management platform from OMNINET

Written on 26.07.2019 by Koller, Jeanette

Moscow - Duracell Russia, Russian branch of the world leader in batteries and accumulators production, has implemented a fully automated process for financial document management based on OMNITRACKER modular platform. OMNINET Russia and CIS, Russian division of European software products vendor for business process automation was the developer of this solution. Based on the results of the implemented project, Duracell Russia obtained a modern platform for managing the processes in the company, including document flow system with a transparent document approval scheme and the possibility of remote viewing and reconciliation.

OMNINET - Signatory of the Lisbon-Vladivostok Initiative

Written on 11.06.2019 by Koller, Jeanette

Moscow, June 4, 2019 – “OMNINET Software Solutions” has officially joined the Initiative for a Common Economic Space from Lisbon to Vladivostok. Companies and business associations from Europe and the Eurasian region are among the supporters. The initiative promotes stronger cooperation between the European Union (EU) and the Eurasian Economic Union (EAEU).

OMNITRACKER is ready for ITIL 4

Written on 20.05.2019 by Voit, Stefan

In the course of digital transformation, communication channels are becoming increasingly complex - both in B2B and B2C. This affects not only large corporations, but also medium-sized companies across all industries. Only with intelligent IT-services, companies manage to increase their users` satisfaction, make optimum use of their resources and remain competitive in the long term. This is exactly where ITIL 4 comes into play. ITIL 4 provides guidelines for meaningful IT Service Management (ITSM) and is the new version of the proven ITIL V3 standards.

Top 3 again: OMNITRACKER awarded by RIA

Written on 17.04.2019 by Koller, Jeanette

With so many software providers, it is difficult to find out which ITSM & ESM software best meets your company's requirements. To give you an overview of the product landscape, the independent analyst Research In Action (RIA) has compared the top 20 software providers of IT and Enterprise-Service-Management-Software in Germany. In addition to a targeted expert review by RIA itself, 750 IT budget managers in end customer companies in the upper midmarket were interviewed by telephone and online.

InfoTech: OMNITRACKER takes gold again in 2019

Written on 27.03.2019 by Koller, Jeanette

Are you looking for an IT Service Management tool that suits you perfectly? The InfoTech Research Group has once again conducted a market analysis in 2019. The 18 most popular ITSM software providers were closely examined. The focus of the comparison was both the functionality of the software and the providers themselves. To achieve the most authentic result possible, more than 700 customer feedbacks were included in the analysis.

GDPR is here to stay! Is your organisation in control of the impacted processes?

Written on 22.02.2019 by Koller, Jeanette

Are you aware of the risks in your organization? What kind of personal data do you own or do you process for others? Who has access to these personal data? Do you have a clear and quick overview of your situation (72hours)?