IT Service Management Center by OMNINETA highly efficient, scalable and powerful IT service management solution
The application is based on the current ITIL standard and supports you in managing complex IT environments from A to Z. OMNITRACKER IT Service Management Center offers very effective and flexible service management processes out of the box, which help you reduce your support costs and simultaneously increase the maturity level and efficiency of your service organisation. The application grows with your requirements.
Our solution for youWhether manually defined or automated via LDAP imports – roles and rights are assigned to OMNITRACKER processes in predefined ways.
Safe client separation
The OMNITRACKER rights assignment – reading, non-reading, wirting, administrative – takes place at the field level and is controlled by the role and rights concept. Cross-client views are also possible.
Managing different processes in physically separated OMNITRACKER instances without having to deal with shared data maintenance several times. Powerful synchronization mechanism ensure an automatic synchronization of the databases.
The application grows with your requirements. Align your requirements with your business goals and not with the software you use.
Highest demands on secure client separation
Do you need a secure client separation, e.g. when working with different teams, but you also need the overall view?
Do you need individual instances for your processes because the logical separation of your clients does not meet your requirements?
The new GDPR is omnipresent and influences company-technical aspects to a considerable extent. The requirements for the possibilities of checking and improving data security and compliance have risen massively. Data must be collected on the basis of data economy and appropriateness, and secure client separation must be ensured. This in turn requires extensive access management.
The OMNITRACKER Roles & Rights Management from the ITSM Center guarantees secure client separation and tailor-made data protection. In addition, the process structures conform to the ITIL standard and the rights management system offers a variety of design options.