Would you like to relieve the Service Desk and work with well prequalified tickets?
Would you like to see the workload of your employees across all processes at a glance?
Do you need predefined, but extensible work packages for preliminary work?
The ITIL standard provides a compilation of predefined processes with roles and function assignments, grouped into five main areas, originally from the IT infrastructure. OMNITRACKER IT Service Management Center (ITSM) implements the ITIL standard perfectly and user-friendly. The ITSM Center also supports you significantly if you also need business process modeling in other areas. Use the extensive tools of the ITSM Center to design your processes and reporting individually.
Our solution for youOMNITRACKER IT Service Management Center offers 14 integrated subprocesses acc. to ITIL v3, Edition 2011, certified by PinkVerify and SERVIEW.
IT Service Management Center by OMNINETA highly efficient, scalable and powerful IT service management solution
The application is based on the current ITIL standard and supports you in managing complex IT environments from A to Z. OMNITRACKER IT Service Management Center offers very effective and flexible service management processes out of the box, which help you reduce your support costs and simultaneously increase the maturity level and efficiency of your service organisation. The application grows with your requirements.
Our experts will be happy to assist you. Contact us or call us: +49 (9126) 25 979-0
With OMNITRACKER’s BPMN solutions, you can model and automate your business processes directly in OMNITRACKER.
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