Your processes must comply with the meet the GDPR requirements?
Your contact requests deletion of personal data?
Your employees should be supported by a uniform workflow?
An application for anonymization of personal data has been sent to you. Your target is to process it efficiently and resource-saving as well as in a GDPR compliant manner. To do this, you need a reliable and easy to use tool with process structures in accordance to the ITIL® standard: The OMNITRACKER GDPR Anonymization Center.
Our solution for youManually on request or cyclically automated – the rights of your customers to informational self-determination are respected.
Anonymize data instead of delete it
As a separate instance, the OMNITRACKER GDPR Anonymization Center supports your concept of case-by-case or cyclical removal of personal data. Data inconsistencies are avoided by anonymizing data in all OMNITRACKER fields.
With the OMNITRACKER GDPR Anonymisation Center, you get a pre-built process to help you process the anonymisation request. Each request is processed in a structured way with the help of a workflow. In the process, the search for the personal data is carried out automatically and you can manually carry out a finding analysis as required.
Comply with BAFin principles
All OMNITRACKER applications take the GoDB guidelines into account, as e.g. the deletion of OMNITRACKER objects only takes place in accordance with the DSGVO. All objects have an audit-proof object history and long-term archiving. Each object has a unique identifier and a journal function.
GDPR Anonymization Center by OMNINETSupports your concepts for anonymizing personal data
With this application, you can systematically evaluate, check and process the anonymization requests you receive. The OMNITRACKER GDPR Anonymization Center analyzes all data in your OMNITRACKER-based business processes such as the OMNITRACKER IT Service Management Center easily and reliably. The aim of the OMNITRACKER GDPR Anonymization Center is to find and anonymise all locations in the OMNITRACKER system where your customers' data has been stored.
Trust is good - awards are better.
ITIL® (IT Infrastructure Library) refers to a de facto quality standard for the process structure of software products. AXELOS, the company that created ITIL®, regularly examines the software architectures of successful companies. From this analysis, measurable best practices in the area of IT service management are derived. The recommendations form the basis of the Pink Elephant and Serview certifications widely used for ITSM tools. ITIL® also defines a number of internationally used IT terms (incident management, SLA, etc.).
The latest version, ITIL®4, was published in spring 2019. It focuses more on practical relevance than its predecessor, ITIL® V3. Thematically, ITIL®4 is almost identical to ISO/IEC 20000.
Read more about the update from ITIL® V3 to ITIL®4 in our news article OMNITRACKER is ready for ITIL® 4.
The standards defined in ITIL® are tested and certified by Pink Elephant. Pink Elephant is a global specialist in IT certification, consulting and training.
ITIL® 4 is divided into 34 core practices. Companies can have their software products certified via Pink Elephant. Individual practices are certified as ITIL®-compliant. How many and which practices can be considered in detail for ITIL® conformity depends on the specific architecture of an IT product.
The following eleven practices are ITIL® 4 certified for our OMNITRACKER IT Service Management Center:
- Incident Management
- Service Desk
- Change Enablement
- Problem Management
- IT Asset Management
- Service Request Management
- Knowledge Management
- Service Catalog Management
- Service Level Management
- Portfolio Management
- Service Configuration Management
The ISO 9001 seal of approval awarded by TÜV Rheinland is the most widely used standard in the field of quality management (QMS). Certification checks whether all essential processes within an organizational unit, e.g. a company, are coordinated with each other.
- Constant optimization and monitoring of all relevant process structures ensures a consistently high level of quality.
- Resources are provided at the right place and used in the best possible way.
- Employees know their area of responsibility exactly. Thanks to trained employees, errors are prevented and the value chain can be optimally exploited.
- Due to more transparency, decisions can be made at all levels.
- With good quality management, we remain competitive as a reliable software partner. This creates trust and gives you long-term investment security.
We are constantly developing our internal quality management to offer our customers excellent software products and services now and in the future. Since 2017, OMNINET Holding GmbH has been ISO 9001 certified as a company. The scope of OMNITRACKER extends from the Business Process Ecosystem to our service, consulting and training.
Research in Action (RIA) is a German company, which is specialized in analysis and consulting in the areas of IT service management and enterprise service management. In the RIA Report 2019, the 20 best German providers of ITSM and ESM software products were compared. In an online survey, 750 IT budget managers from medium-sized companies gave their feedback.
- Top 3 in the overall standings: OMNINET defended its place on the podium again in 2019!
- In the "Vision & Marketing" category, we took 1st place due to our innovative and future-oriented approach.
- Our customers can confirm that we are rightfully in 2nd place in the "Customer satisfaction" category.
Get an overview of the ITSM and ESM software product range and read the entire RIA Report 2019.
Our extensive expertise, accumulated over many years, remains in-house with us. This means that we do not outsource core competencies to external service providers. In this way, we can provide our customers with a consistently high quality of our software products and services over the long term. The support and development of our business process platform takes place in Germany. We also keep our servers in Germany.
The Bundesverband IT-Mittelstand e. V. has awarded our Business Process Ecosystem OMNITRACKER the seal of approval "SOFTWARE MADE IN GERMANY".
As the most important international ISMS standard, ISO 27001 confirms that a company handles information-security-relevant processes in a structured manner. For successful ISO 27001 certification, certified by TÜV Rheinland, implemented risk management with countermeasures for cyber threats is also mandatory.
The primary objective of ISO 27001 is to ensure the confidentiality, integrity and availability of an organization's information. Due to the digital infrastructures, the requirements for an information security management system (ISMS) relate to a large extent to the IT security of a company. For this reason, regular risk analyses are binding. At the same time, companies must constantly evolve and stay up to date with the so-called state of the art in order to ensure the above-mentioned protection goals of confidentiality, integrity and availability of information.
Learn more about auditing, governance, risk management and compliance: