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OMNITRACKER the Business Process Ecosystem

The flexible high-end software solution for business processes

Pure Workflow. No Limits. Unlimited configuration with the best performance, process control & resource saving

What is OMNITRACKER The Business Process Ecosystem?

The Business Process Ecosystem OMNITRACKER is a flexibly configurable all-in-one software solution for business processes. OMNITRACKER behaves like an ecosystem: All components always remain flexible and react quickly to changing environmental influences. The ecosystem unfolds its full potential only through the perfect interaction of all the elements it contains. The basic system and the extension modules (applications) are much more powerful than the individual elements would be in an external IT environment. The Business Process Ecosystem OMNITRACKER is the perfect, industry-independent all-in-one software solution for all business processes because of its extensive functions, organic interfaces and comprehensive possibilities for data integration.

Satisfied OMNITRACKER users

OMNITRACKER makes processes clearer and easier.

Take the management of your entire enterprise to a whole new level and save resources.

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Your advantages of the Business Process Ecosystem OMNITRACKER

Rely on a uniform software solution for your company-wide communication and data infrastructure. A well-organized Business Process Ecosystem guarantees a smooth flow of every single work step in your company. Save time and money and use your existing resources more efficiently.

✔ More transparency: The more detailed you understand your processes, the better your decisions will be. Get a comprehensive view of all your company data and benefit from numerous dashboards and current key performance indicators (KPIs).

✔ Maximum control: Document all relevant processes in your company. You know exactly which employee performed which task and when. With complete documentation, you not only meet your legal obligations. It also serves as a database for structured process optimization and well-found strategic decisions.

✔ Flexibility at all levels: You can individually configure all elements within your software ecosystem and adapt the basic system, all applications and interfaces to your personal requirements. This allows you to remain flexible if the routines of your business processes change or if you have to react quickly to changes in competition.

✔ Better performance, compatibility & data security: You reinforce the positive effects of all software products in our Business Process Ecosystem as if in a symbiosis. You benefit from smooth data transfers and a structured software environment.

✔ Intuitive operation on all terminals: You have access to all applications via browser and the responsive WebGateway 2.0.

✔ Be competitive—now and in the future: With unlimited configuration options, you are always prepared for changes resulting from technical innovations, company restructurings, outsourcing or expansions. You remain competitive in the long term. We also assure you contractually guaranteed release compatibility so that you can continue to use your configurations when there are version updates.

Revolutionize your business processes and test OMNITRACKER now.

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Use our OMNITRACKER applications to precisely determine the functional scope of your Business Process Ecosystem.


Pure Workflow: You constantly benefit from a consistently high performance of your workflows. It does not matter to what extent you individualize the Business Process Ecosystem OMNITRACKER. Since no two businesses are alike, easily adaptable software solutions are essential. Business processes (i.e. communication and action processes) are always individual. Each Business Process Ecosystem also functions in its own way. OMNITRACKER is like an individual fingerprint that fits your company exactly and supports your growth.

No Limits: You can freely configure all OMNITRACKER applications and adapt them so that they are perfectly integrated into your corporate structure. You can also adapt applications personally tailored to your business by yourself or with our help. Benefit from the advantages of an all-in-one software solution that can be adapted without limits.

In addition to the basic system and interfaces, you can choose from numerous applications that are perfectly matched to each other. Your industry and the complexity of your internal and external communication structures primarily determine which of these you ideally combine with each other.

OMNITRACKER application overview

IT Service Management

ITIL®-certified and flexible ticketing system (ITSM)

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Project Management

Software for project planning and implementation

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Sales Management

More efficiency & transparency for your sales force

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Stock and Order Management

Optimization for warehouse and logistics processes

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Systems Engineering Center

Control of complex software development projects

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Risk Management

Professional risk management according to ISO 31000

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Contract Management

Uniform contract processing throughout the company

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Task Management

Coordination, monitoring and evaluation of tasks and activities

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Document Management

Organization-wide provision and archiving of documents

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Dispatch Center

Efficient organization of field staff

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Booking Schedule

Booking management for any resources

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GDPR Anonymization Center

More protection for personal data

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Automation of business processes with BPMN 2.0 | Modeler & Engine

With OMNITRACKER BPMN 2.0, you can fully and partially automate your business processes. Visualize your business processes with the OMNITRACKER BPMN Modeler using intuitive editors. The BPMN Engine then executes all processes quickly and error-free. The individually defined dependencies and conditions are reliably taken into account. BPMN 2.0 is an internationally established standard for business process modeling—you can export and import automation models as .bpmn files.

Unleash the full potential of your organization by using process automation via BPMN 2.0.

Use BPMN 2.0 now!

OMNINET supports you in every step of the implementation and the daily use of OMNITRACKER

Our service begins even before signing of the contract.

✓ We help you with the analysis of your individual needs (depends mainly on size & complexity of your company's communication infrastructure)

✓ We give you adivce which products to choose and which not. In this way, OMNITRACKER always fits perfectly to your business.

✓ We customize our products for and with you. This is necessary because every enterprise has its own process structure.

✓ We give support in daily questions with regard of the use of OMNITRACKER and help when there are any particular issues to solve, like data base migration & exchange, modelling of business processes, creating interfaces (communication with external software products or web services) etc.

✓ We offer efficient, topic-specific and modular trainings to guarantee optimal use of our Business Process Ecosystem. Take a look at our training center for more information.

With OMNITRACKER the company IT operates with greater efficiency and we are achieving higher levels of user satisfaction.

Michael Fey, Head of IT

An outstanding and superior service is essential for our customers. OMNITRACKER supports us in achieving this via the registration and follow-up of customer enquiries.

Alexander Zwart, Head Cash Management Operations

A complex web-based contract management solution has been created with OMNITRACKER through constructive, direct and goal-oriented communication with the support of the competent OMNINET consultants.

Frank Merkel

Thanks to OMNITRACKER, we have been able to introduce ITIL-based processes and increase the quality of our IT Services.

Michael Fey, Head of IT

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers, Group IT

For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes.
In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.

David Wester, Manager Service & Support

With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.

Michael Niekut, Head of Service Operations Center

With OMNITRACKER we have the freedom to implement and adapt our processes by ourselves without having to rely on external support. The simple and seamless connection to third-party systems, such as our own TGW service portal, optimally supports our processes.

Stefan Hamann, Head of Application Services

OMNITRACKER provides us the opportunity to adapt all applications to our specific requirements with low configuration effort and it also guarantees release compatibility.
Moreover, we enjoy working with OMNINET's friendly and dedicated team.

Christopher Müll, Project Leader OMNITRACKER

The OMNITRACKER meets our most important requirements on BPM:
stability, flexibility, connectivity and transparency.
Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.

Jörg Suthoff, Chief Digital Officer

Need more information and help by analyzing your needs?
Contact us—we have the right software solution for your business.

Let's do the first step. Contact us!

Start small, grow later with OMNITRACKS—the smart ticket software (ITSM) in the cloud

omnitracks ticketing system self service portal 1000x751

OMNITRACKS is an uncomplicated ticketing system in the cloud with which you can make your IT services more efficient. OMNITRACKS is already preconfigured and ready for use and has the most important standard functions in the ITSM area. You can get started quickly and easily.

A later change to the highly flexible ticketing software OMNITRACKER IT Service Management Center is possible within a very short time and with little effort. You retain all your data and settings and can extend the range of functions with other OMNITRACKER applications on a modular basis.