Advantages at a glance:
- Well-founded decisions thanks to comprehensive transparency
- Complete documentation
- Customizable to your requirements
- Central database with impressive compatibility
- Mobile access from any device
- Fit for the digital future
The Business Process Ecosystem OMNITRACKER is a flexibly configurable all-in-one software solution for business processes. OMNITRACKER is like an ecosystem: All components always remain flexible and react quickly to changing environmental influences. The ecosystem unfolds its full potential through the perfect interaction of all the elements it contains.
The core system and the additional modules (applications) are much more powerful in their sum than the individual elements would be in a foreign software environment. Organic interfaces and comprehensive possibilities for data integration make the Business Process Ecosystem OMNITRACKER the perfect, industry-independent enterprise software solution for all business processes. By using the various clients, you can use OMNITRACKER with any device.
Rely on a standardized software solution for your company-wide communication and data infrastructure. A well-organized "Business Process Ecosystem" guarantees a smooth flow of every single work step in your company. Save time and money and use your existing resources more efficiently.
The deeper the understanding of your processes is, the better decisions you make. Thanks to business intelligence evaluations, you get a comprehensive overview of all your company’s data. You benefit from numerous dashboards and current key performance indicators (KPIs).
Document and evaluate all relevant processes in your company. This knowledge helps you to identify error-prone processes and potential for improvement. In addition, complete documentations enable you to comply with legal obligations.
Configure all objects (and their relations with each other) within your software ecosystem individually. Customize the core system, all applications and interfaces to your personal requirements and thus connect third-party systems. Therefore, you remain flexible both regarding changes of your business process workflows and if you have to react quickly to changes in the competition.
In our "Business Process Ecosystem", you reinforce the positive effects of all software products like in a symbiosis. You benefit from smooth data transfers and a structured environment with one central database for your entire company. In this way, you additionally avoid data inconsistencies.
With the responsive Web Client 2.0, you have mobile access to all applications via browser.
The boundless configuration options always prepare you for changes that arise from technical innovations, company restructuring, outsourcing, expansions or new laws and restrictions. Thus, you remain competitive in the long term. We also guarantee contractually assured release compatibility, which means that you can continue to use your configurations in the event of version updates.
OMNITRACKER can run as on-premises software on your own servers. You stay in control over your system. The data is stored locally and retrieved via the clients. In your network, you administer the software and processes independently. In this way, you fully integrate OMNITRACKER into your existing IT environment, and you can connect other software and external systems via interfaces.
OMNITRACKER can also be implemented as a cloud or hybrid cloud solution, where you can use the software ecosystem via an internet browser as Software-as-a-Service (SaaS) from any device, regardless of your operating system. You save the investment and maintenance costs of your own servers, as all data and applications are located in the cloud. Updates and backups are performed automatically and centrally, so your employees always work with the latest software version.
The well-engineered, standardized OMNITRACKER applications support a wide range of different business processes. Each application maps a business process and includes a self-contained functionality. Use as many applications as you like on the OMNITRACKER platform. This way, you continuously expand your system and adapt it to the complexity of your operations and to your industry-specific needs.
Pure Workflow: You consistently benefit from the high performance of your workflows. The extent to which you customize the OMNITRACKER Business Process Ecosystem is not decisive. Since no two businesses are alike, easily customizable software solutions are essential. Business processes—digital communication and action processes—are always individual. Likewise, each Business Process Ecosystem works in its own way. OMNITRACKER is like a digital fingerprint that fits your business exactly and thus supports its growth.
No Limits: You can configure all OMNITRACKER standard applications and OMNITRACKER individual applications and integrate them into your company structure. Also, adapt applications that are personally tailored to your business by yourself or with our help. Benefit from the advantages of a customizable complete software solution.
ITIL®-certified and flexible ticketing system (ITSM)
Software for project planning and implementation
More efficiency & transparency for your sales force
Optimization for warehouse and logistics processes
Control of complex software development projects
Professional risk management according to ISO 31000
Uniform contract processing throughout the company
Coordination, monitoring and evaluation of tasks and activities
Organization-wide provision and archiving of documents
Efficient organization of field staff
Booking management for any resources
OMNITRACKER interfaces allow you to integrate various (third-party) systems and services into OMNITRACKER. These interfaces are built on the high-performing OMNITRACKER core system. You can use each interface individually or in combination with each other. The advantage of comprehensive interfaces is that all your programs access a central database. This saves considerable effort in maintaining and backing up your data sets. Moreover, it prevents unnecessary data synchronization and possible data inconsistencies.
With the OMNITRACKER clients, you can use OMNITRACKER from any tablet, smartphone, laptop or desktop computer. You have the option of using either the desktop client or the web client, which will meet your needs even better. The administration client is also available for all configuration work. No matter what you decide: In the future, you will have access to all OMNITRACKER functions and applications with any client.
OMNITRACKER ITSM Center is an ITIL®4-certified, powerful ticketing tool that enables you to systematically categorize incoming tickets (service requests, incidents), automatically assign them to the right service employee and thus solve them cost-effectively. You increase the processing speed and quality of your service desk—and thus also your customer's satisfaction. You can use this scheme for all IT and non-IT workflows. Use ITSM across departments and simplify booking requests for travel, your vehicle fleet, your field service or rooms, etc.
With OMNITRACKER BPMN, you automate repetitive business processes across departments and map them digitally. The BPMN technology follows the international standard BPMN 2.0, which allows you to transfer BPMN models into other systems and vice versa. The OMNITRACKER BPMN Modeler is an intuitive, graphical editor that allows you to visualize business processes via drag-and-drop, which leads to a better understanding of the process. The modeled workflows can then be fully or partially automated with the OMNITRACKER BPMN Engine, so that all processes are executed quickly and error-free. BPMN increases the performance across departments and thus the process speeds in service management.
BI Express is a BI and analytics solution. The software-supported data evaluation supports you in making better management decisions, in recognizing risks and trends at an early stage, and in making the best possible use of potentials by using these insights. BI Express builds the bridge between OMNITRACKER and various business intelligence services, BI modeling methods as well as output formats and relies on Microsoft® BI technology. With comprehensive BI modeling methods, you create interactive dashboards and regular reports. Thereby, on-premises, cloud as well as hybrid database models are possible.
With OMNITRACKER the company IT operates with greater efficiency and we are achieving higher levels of user satisfaction.Michael Fey, Head of IT
An outstanding and superior service is essential for our customers. OMNITRACKER supports us in achieving this via the registration and follow-up of customer enquiries.Alexander Zwart, Head Cash Management Operations
A complex web-based contract management solution has been created with OMNITRACKER through constructive, direct and goal-oriented communication with the support of the competent OMNINET consultants.Frank Merkel
Thanks to OMNITRACKER, we have been able to introduce ITIL-based processes and increase the quality of our IT Services.Michael Fey, Head of IT
We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.Curt Eylers, Group IT
For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes.
In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.
With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.Michael Niekut, Head of Service Operations Center
With OMNITRACKER we have the freedom to implement and adapt our processes by ourselves without having to rely on external support. The simple and seamless connection to third-party systems, such as our own TGW service portal, optimally supports our processes.Stefan Hamann, Head of Application Services
OMNITRACKER provides us the opportunity to adapt all applications to our specific requirements with low configuration effort and it also guarantees release compatibility.
Moreover, we enjoy working with OMNINET's friendly and dedicated team.
The OMNITRACKER meets our most important requirements on BPM:
stability, flexibility, connectivity and transparency.
Complemented by professional consulting and friendly customer service, the result is a purposeful symbiosis of man and technology.
OMNINET is certified to ISO standard and has been delivering certified and award-winning software products for over 25 years. This is also confirmed by regular top rankings in product comparison tests, e.g. or in the national ITSM tool comparison by Research in Action. In addition, OMNITRACKER IT Service Management Center is the first ITSM tool worldwide with ITIL®4 certification.
The integrable BI technology makes the performance and utilization of your helpdesk measurable. With the help of this increased workflow transparency, you increase the processing speed and quality of your digital workflows—and thus also customer satisfaction.
We are here for you even before the contract is signed. We are glad to support you with the configuration and customization of your OMNITRACKER. In advance, an analysis of your requirements takes place and specifications are developed. These steps are essential for a target-oriented and efficient customizing of your enterprise software. Our consulting team is the right contact for questions regarding database migrations, process modeling and interfaces.