You want quick solutions for support requests of any kind?
You want a structured processing of service requests via a service desk?
Do you want to save resources and streamline workflows?
Service management aims to provide business-critical services to consumers more easily and effectively. At the same time, the responsibility for costs and risks of service provision is transferred to the service provider. Service processes are to be rethought and restructured holistically and across departmental boundaries.
The enterprise service management solution OMNITRACKER IT Service Management Center is the central contact point for your internal and external support concerns of all kinds. The main goal of the service desk is to keep the impact of technical issues and problems as low as possible, and to continuously improve the efficiency as well as the quality of service requests.
Our ESM solution for youBenefit from a service desk as a central contact point for all services and enquiries in your company.
One service desk
Our service desk solution offers a single point of contact for all services and enquiries in your company. From the customer's point of view, this bundling leads to better accessibility and thus to easier communication with the service desk as well as to greater reliability in the provision of services.
For all departments
Service desks can be used in almost all business areas—for example, by sales or support teams, in facility management, for bookings, in software development projects and for cooperation with partner companies.
Processes according to best practice standards
The structured, ITIL®-compliant and clear process chains of service desks directly improve the result in terms of processing speed and quality. On the other hand, such workflows can be better measured, evaluated and optimized.
Enterprise service management solution for IT & non-IT processes
With a central ESM software solution, there are massive synergy effects and potential savings, especially when cross-departmental workflows are simplified and optimized. This collaboration can be extended to external partner companies and suppliers via interfaces. All in all, business processes become easier to plan, control and measure with a central ESM solution. The more departments network their processes via a uniform service management solution, the faster the return on investment is achieved.
Rely on the OMNITRACKER ITSM Center and use your potential with targeted, automatable workflows.
Numerous application possibilities of the enterprise service management solution
Outsourcing management according to MaRisk in the banking environment
Banks and other financial service providers are obliged by law to make outsourcing transparent and to ensure efficient risk controlling in the process. In order to meet the associated complex requirements, an IT solution is needed to manage and document outsourced processes and activities and to actively control risks as they arise.
Digitalization of services in the healthcare sector
Hospitals, university clinics and other institutions in the nursing and healthcare environment rely on IT solutions for the structured management of internal and external services. All frequently required services are handled digitally via a self-service portal, thus shortening communication paths. This approach makes workflows more efficient, faster, and they can be processed error-free.
Software-supported procurement management in the construction industry
Construction companies rely on digital solutions for material and equipment procurement. Hereby, web-store-based service and asset management software ensures a smooth process flow. With the help of an all-in-one solution, the value chain can also be restructured so that services are outsourced to suppliers and subcontractors, releasing in-house capacities.
IT Service Management Center by OMNINETA highly efficient, scalable and powerful IT service management solution
The application is based on the current ITIL® standard and supports you in managing complex IT environments from A to Z. The OMNITRACKER IT Service Management Center offers very effective and flexible service management processes out of the box, which help you reduce your support costs and simultaneously increase the maturity level and efficiency of your service organisation. The application grows with your requirements.