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Enterprise Service Management

Manage your business in a clearly structured way

In addition to IT assets, would you like to manage real estate, your vehicle fleet, customer complaints, HR enquiries, etc.?

Would you like to enhance your quality management by being able to manage improvement suggestions in a structured way?

Would you like to manage existing contracts in an automated way?

The proven and structured procedures in ITIL-based IT areas also contribute to improving and increasing the efficiency of processes from other areas of the company. The OMNITRACKER Enterprise Service Management with its IT Service Management Center (ITSM) as a basis, is the ideal tool. Thus, departments are able to offer their services company wide in a standardized structure and consistent quality. The easier and more transparent handling as well as the faster processing also result in a higher user satisfaction.

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Our Solution for you

As a basis for Enterprise Management, OMNITRACKER IT Service Management Center offers 15 integrated practices acc. to ITIL®4, certified in 2020 by SERVIEW.

Other terms, similar processes

All ITSM processes can be easily adapted to the specifics of any case management by simple configuration, e.g. in the areas of Human Resources (HR), Facility Management (FM) or Customer Care. In addition, the customizations are contractually guaranteed release compatible.

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Participation of employees and partners

The OMNITRACKER Innovation Management records and evaluates suggestions for improvements of your organization. You decide on the implementation, e.g. via OMNITRACKER Project Management Center (PMC).

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Overview of all contracts

Manage leasing, labor, supplier contracts, and so on efficiently with OMNITRACKER Contract Management Center (CMC). Deadlines are automatically monitored, all entries are historicized revisionproof.

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IT Service Management Center by OMNINET

A highly efficient, scalable and powerful IT service management solution

The application is based on the current ITIL standard and supports you in managing complex IT environments from A to Z. OMNITRACKER IT Service Management Center offers very effective and flexible service management processes out of the box, which help you reduce your support costs and simultaneously increase the maturity level and efficiency of your service organisation. The application grows with your requirements.

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