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IT Service Management Center

ITSM tool for professionals: Optimizes your processes – reduces your costs

OMNITRACKER IT Service Management Center is a highly efficient, scalable and powerful solution for IT Service Management (ITSM). The application is based on current ITIL standards and integrates other supporting processes. Thus you keep complex IT environments from A to Z under control.

OMNITRACKER ITSM Center offers very effective and flexible service management processes out of the box, which help you to reduce your support costs and at the same time increase the maturity level and efficiency of your service organization. The application grows with your requirements.

OMNITRACKER ITSM Center is Gold Medalist of Info-Tech Research Group’s IT Service Management Category Report.

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OMNITRACKER IT Service Management Center: Your key benefits

Increases the maturity and efficiency of your organization

  • Resource and capacity planning
  • Progressive business processes
  • Support of ITIL processes
  • Multi-client capable

Visualization and control

  • KPI dashboards and reporting
  • Time recording directly in the ITSM tool
  • Permissions concept
  • Approval procedure

Increases customer and employee satisfaction

  • Intuitive widescreen format
  • Customer survey process
  • Easy communication
  • Flexible views

Low overall operational costs

  • Fast implementation
  • Licensing models
  • Configure it yourself
  • Guaranteed release compatibility

Platform technology

  • Business process platform
  • Integrate your own processes
  • Quality and efficiency
  • High-performance interfaces

Any questions?

Our experts will be happy to assist you. Contact us or call us: +49 (9126) 25 979-0


With OMNITRACKER’s BPMN solutions, you can model and automate your business processes directly in OMNITRACKER.


Become an OMNITRACKER professional with our highly efficient and modular training program.