Registered OMNITRACKER customers can use our online support portal at any time for the following tasks:

• Viewing the status of the support requests of your organisation
• Submitting new requests
• Processing existing requests
• Change password
• Reset password

You can also send a support request directly to the OMNINET service desk.

Support request

Registered OMNITRACKER customers have access to customer requirements management. Using the OMNITRACKER Web Gateway you can view and edit the status of your organisation’s requirements and set new requirements at any time.

The OMNINET RFC Rating enables all customers with active Update Subscription Contracts to rate selected Requests for Change (RFC) f for the OMNITRACKER platform and thus actively influence the release planning.

You will find further information about the OMNINET RFC Rating in the RFC user guide.

As a registered customer you can request new OMNITRACKER license keys here.

For support requests and product updates concerning SAP® Crystal Reports®, please contact SAP® support directly.