OMNITRACKER and Lotto: an unbeatable team

Oesterreichische Lotterien

Lotto? Bingo? Sports betting? Since 1986, Österreichische Lotterien GmbH has been offering its customers this and much more to perfection. A real red-white-red success story: with an annual turnover of almost 3.5 billion euros, Österreichische Lotterien GmbH has become an internationally renowned gaming company.

However, Österreichische Lotterien GmbH does not play a lottery when using IT service management software. In a one-year proof of concept (PoC) almost all marketable IT service management tools were thoroughly tested. There was one clear winner: OMNITRACKER!

With almost 100 concurrent users OMNITRACKER will replace the old software Remedy. The next steps are already being discussed, as an additional OMNITRACKER BPMN integration would bring further advantages.

Written on 15.11.2018 by Koller, Jeanette