Lotto? Bingo? Sports betting? Since 1986, Österreichische Lotterien GmbH has been offering its customers this and much more to perfection. A real red-white-red success story: with an annual turnover of almost 3.5 billion euros, Österreichische Lotterien GmbH has become an internationally renowned gaming company.
However, Österreichische Lotterien GmbH does not play a lottery when using IT service management software. In a one-year proof of concept (PoC) almost all marketable IT service management tools were thoroughly tested. There was one clear winner: OMNITRACKER!
With almost 100 concurrent users OMNITRACKER will replace the old software Remedy. The next steps are already being discussed, as an additional OMNITRACKER BPMN integration would bring further advantages.