With so many software providers, it is difficult to find out which ITSM & ESM software best meets your company's requirements. To give you an overview of the product landscape, the independent analyst Research In Action (RIA) has compared the top 20 software providers of IT and Enterprise-Service-Management-Software in Germany. In addition to a targeted expert review by RIA itself, 750 IT budget managers in end customer companies in the upper midmarket were interviewed by telephone and online.
The market analysis confirmed that:
In terms of innovation and sustainability, OMNINET is the frontrunner and secures first place in the "Vision & Marketing" category. In terms of "customer satisfaction", OMNINET was able to win second place. As in the previous year, OMNINET was able to assert itself in the overall ranking and position itself in the top 3.