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Latest news
Professional article: Risk quantification
Meaningful and accurate risk quantification can create long-lasting added value for the entire company. However, our authors explain in this specialist article why the use of extreme values and conventional modeling should be avoided at all costs.el.
SLA in ITSM: definition, areas of application and content
The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.
AI in risk management
Nowadays, companies not only have to identify and minimize ever more diverse existing risks, but also anticipate potential future threats. This is where artificial intelligence (AI) comes into play, as it has the potential to fundamentally change risk management.