Your business platform solution for your service management challenges

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For a higher quality level in IT-services and top performance for your customers. OMNITRACKER is ready for ITIL 4.

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Learn how to implement the GDPR within OMNITRACKER

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Service Management Champion

Find out why various analysts grant us this leading position

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OMNINET - Signatory of the Lisbon-Vladivostok Initiative

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OMNITRACKER 11.3 out now!

OMNITRACKER version 11.3.0 has just been released.

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All you need for business processes

Boost your efficiency with the OMNITRACKER business platform

IT Service Management Center

Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes.

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Systems Engineering Center

Stay in control of complex system development projects at all times. Our application supports you in all phases of the development process, from requirements management to release.

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Project Management Center

Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications.

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Sales Management Center

With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.

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BPMN Engine

Business process automation – the process engine monitors process execution. It informs employees about upcoming tasks, activates external systems and executes automatable tasks.

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Business Intelligence Desktop

Comprehensive evaluation and analysis of your data, adapted to your needs – either directly from the database or via data warehouse: create static reports, display KPIs straightaway or use BI solutions.

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Meet the solution for your problems

OMNITRACKER is a powerful tool to adapt processes to your needs.

Immediately ready for use

The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap.

Individually customizable

Easily and flexibly adapt the functionality to your needs, or define your own workflows.

Comprehensively scalable

Benefit from the unlimited scalability of the multi-client capable OMNITRACKER.

Cost cutting and efficient

The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment.

With OMNITRACKER the company IT operates with greater efficiency and we are achieving higher levels of user satisfaction.

Michael Fey, Head of IT SANYO Component Europe GmbH

An outstanding and superior service is essential for our customers. OMNITRACKER supports us in achieving this via the registration and follow-up of customer enquiries.

Alexander Zwart, Head Cash Management Operations Rabobank International

A complex web-based contract management solution has been created with OMNITRACKER through constructive, direct and goal-oriented communication with the support of the competent OMNINET consultants.

Frank Merkel Union IT-Services GmbH

Thanks to OMNITRACKER, we have been able to introduce ITIL-based processes and increase the quality of our IT Services.

Michael Fey, Head of IT SANYO Component Europe GmbH

The high flexibility of OMNITRACKER to represent existing different process structures and to integrate them have been the main reason for SELLBYTEL’s decision to use OMNITRACKER ITSM Center.

Christoph Thieme, Managing Director SELLBYTEL GROUP GmbH

OMNITRACKER provides a very effective tool with its modular concept that allows us to effectively comply with high demands on support in a growing organization, especially in regard to complex and arbitrary processes.

Patrick Rischar, IT-Servicemanagement SOCURA

With the OMNITRACKER rollout structures became clear and simple. User acceptance was increased, because processes could be automated. Now, even the processes “problem and change management” can be represented, reports and statistics can be generated simply and fast.

Steffen Koßin, IT Services + Solutions DATAGROUP

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers, Group IT EWE AG

With OMNITRACKER ITSM Center we have taken a significant step forward on our way from grown structures to integrated Enterprise Service Management and thus to improving customer satisfaction.

Michael Niekut, Head of Service Operations Center HUK-COBURG

With OMNITRACKER we have the freedom to implement and adapt our processes by ourselves without having to rely on external support. The simple and seamless connection to third-party systems, such as our own TGW service portal, optimally supports our processes.

Stefan Hamann, Head of Application Services TGW Logistics Group GmbH

Satisfied OMNITRACKER users

OMNITRACKER makes processes clearer and easier