At the 28.09. the Autumn Symposium Business and IT Service Management 2021 will take place, with OMNINET as sponsor. Organized in cooperation with CONECT Eventmanagement, Future Network and itSMF Austria, this year's online roundtable will cover topics ranging from Artificial Intelligence Ops & Service Management to strategies for modernizing the enterprise IT service organization. You can expect virtual booths and many exciting presentations from top-class speakers.
As an expert from OMNINET Austria, Alexander Breznik will give a presentation at this event at 10.10 a.m. with the topic "Best solution - new ways in ITSM Knowledge Management".
In his presentation, he will illustrate how a well-maintained knowledge database in service management contributes significantly to the success of the service organization. Often, too little attention is paid to this topic and existing, already established organizational processes are provisorily "bridged" with workarounds or inconvenient isolated solutions. Another successful customer example will show you that there is another way.
Stay tuned and put this presentation on your personal agenda today.
You will find more information on the event website of the organizer.
If you have any questions, please contact us directly at firstname.lastname@example.org.
Please note that the presentations are in German.